Customer Support Representative, Evening Shift, Volunteer Services
- Employer
- Adventist HealthCare
- Location
- Rockville, MD
- Posted
- Nov 23, 2022
- Closes
- Nov 29, 2022
- Ref
- R-023452
- Function
- IT, Help Desk Technician
- Industry
- Healthcare
- Career Level
- Experienced (Non-Manager)
- Hours
- Full Time
Adventist HealthCare seeks to hire a Customer Support Representative who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing.
As a Customer Support Representative you will:
• Provide extraordinary customer service to visitors, according to their request,
on the phone and in person,
• Locate inpatients on the Patient Locator computer and create a visitors ID
badge for entry into approved locations.
• Provide directions to various locations throughout the hospital as
needed.
• Welcome visitors with a smile and directing them appropriately with a
positive customer service behavior, effectively answers and directs phone
calls in a polite and friendly manner.
Qualified candidates will possess:
•Graduate with high school diploma or GED
•Minimum of 2+ years medical office or related experience is required
At Adventist HealthCare our job is to care for you. We do this by offering:
• Recognition and rewards for professional expertise
• Free Employee parking
• Shift Differential Pay for night shift and weekend schedule
• Competitive comprehensive benefit plans offered (including health, disability, PTO and 403B
retirement plan with matching and 3 year vesting)
• 100% Coverage for inpatient care - at Adventist HealthCare facilities
• 100% Coverage for urgent care nationwide - after copay
If you want to make a difference in someone's life very day, consider a position with a team of
professionals who are doing just that, making a difference.
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County
If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today! Apply now to be considered.
Work Schedule:
Part Time Hours: 20 hours/weekly during the week including every other weekend. Schedule will be provided at least one month in advance but must have flexibility if urgent need arises. Schedule will be between the hours of 4pm - 11:30 pm.
COVID-19 Vaccination
Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and , if offered, may elect to be vaccinated at a n designated Adventist HealthCare location.
Tobacco and Drug Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.
While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
As a Customer Support Representative you will:
• Provide extraordinary customer service to visitors, according to their request,
on the phone and in person,
• Locate inpatients on the Patient Locator computer and create a visitors ID
badge for entry into approved locations.
• Provide directions to various locations throughout the hospital as
needed.
• Welcome visitors with a smile and directing them appropriately with a
positive customer service behavior, effectively answers and directs phone
calls in a polite and friendly manner.
Qualified candidates will possess:
•Graduate with high school diploma or GED
•Minimum of 2+ years medical office or related experience is required
At Adventist HealthCare our job is to care for you. We do this by offering:
• Recognition and rewards for professional expertise
• Free Employee parking
• Shift Differential Pay for night shift and weekend schedule
• Competitive comprehensive benefit plans offered (including health, disability, PTO and 403B
retirement plan with matching and 3 year vesting)
• 100% Coverage for inpatient care - at Adventist HealthCare facilities
• 100% Coverage for urgent care nationwide - after copay
If you want to make a difference in someone's life very day, consider a position with a team of
professionals who are doing just that, making a difference.
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County
If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today! Apply now to be considered.
Work Schedule:
Part Time Hours: 20 hours/weekly during the week including every other weekend. Schedule will be provided at least one month in advance but must have flexibility if urgent need arises. Schedule will be between the hours of 4pm - 11:30 pm.
COVID-19 Vaccination
Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and , if offered, may elect to be vaccinated at a n designated Adventist HealthCare location.
Tobacco and Drug Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.
While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.