Program Analyst

Wallops Island, Virginia
Nov 22, 2022
Nov 29, 2022
Full Time

This position is located in the Veterans Crisis Line (VCL). The incumbent will serve as a Program Analyst and Clinical Informaticist in the Veterans Crisis Line organization. The Program Analyst will analyze technological requirements, collaborate with the Office of Information Technology and external IT vendors regarding new information system techniques, establish criteria, and keep the leadership informed on decisions when procedures/guidelines do not exist for applicable resources and/or systems requirements for implementation, expansion, and consolidations.

In this position, you will serve as Program Analyst.

Typical work assignments include:
  • Leading cross-functional teams and collaborating with the Office of Information Technology to identify opportunities for the improvement of successful health information technology implementation in the VCL.
  • Documenting new clinical requirements specific to the VCL's critical missions.
  • Developing appropriate policies and procedures required to improve efficiency in the on-going operations of VCL automation resources.
  • Conducting technical reviews of proposed technology plans for the purpose of recommending changes in IT resources, policies, standards, etc.
  • Making recommendations regarding policies, procedures, and directives to senior-level management regarding automated processes and organizational development activities.

Position Description/PD#: Program Analyst/PD74623A

Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required
Travel Required: Occasional travel may be required as needed for this position.
Work Schedule: Monday - Friday; Tour of duty will be determined based on organizational needs.
Compressed/Flexible: As determined by the Agency Policy
Remote: This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • Complete the initial online assessment and USAHire Assessment, if required
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • This job opportunity announcement may be used to fill additional vacancies.
  • This position is eligible for inclusion in the bargaining unit.
    • If the duty station is finalized in a state, territory or district that has inclusion in a bargaining unit, employees in this position will be represented by the American Federation of Government Employees (AFGE). (BU Code - 1272)
    • If the duty station is finalized in a state, territory or district without representation, this position will not be represented by a bargaining unit.


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/28/2022.

You qualify for the GS-12 grade level if you possess one year of specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the public or private sectors) performing the following duties:
  • Implementing software, hardware, and communication devices to improve health information technology systems;
  • Evaluating information technology procedures, policies, and regulations to advise on projects to achieve agency missions; and
  • Analyzing program data and business needs to develop modifications, improvements and/or adaptations to optimize effectiveness.
The contents of your resume MUST support your claim of specialized experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.


Education is not qualifying at the GS-12 level.

Additional information

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

You are encouraged to apply online. If you are unable to apply online, please use the Alternate Application link listed in the Other Information section of this vacancy announcement. Applicants are strongly encouraged to apply online if at all possible. Applying online, through your USAJOBS account, will expedite the application process and allow you to check your application status as well as verify the documentation submitted with your application. If you utilize the Alternate Application method, your USAJOBS account will not display this application and you will not receive status updates.