Chief Information Officer

District of Columbia, D.C
Nov 19, 2022
Nov 27, 2022
Executive, Chief
Full Time

**Recruitment or Relocation Incentives may be authorized for a highly qualified candidate.

As the CIO of the Small Business Administration, you will be in a leadership role at a cabinet-level agency with incredible impact. The SBA supports over 32.5 million business, with two out of every three new jobs in the U.S. created at small businesses. You will work directly with career and political appointees at all levels of government including Federal, state, local, and international.

At the same time, the SBA is small enough that your voice will make a difference for the agency and the small business community. As a medium-size agency with less than 3500 employees, you will be able to develop close relationships and work alongside a talented Federal workforce focused on creating jobs, improving communities, and changing lives.

As the CIO, you will oversee an organization that delivers best-in-class IT systems to a diverse, but equally important, set of customers ranging from:
  • The American public
  • Businesses of all sizes, stages, and industries
  • Individuals and homeowners who experienced a disaster
  • Partners of the SBA at financial institutions, incubators, and non-profit organizations
  • The Federal workforce including, but not limited to, the SBA staff at headquarters, district, and field offices
  • Federal staff collaborating with the SBA at joint-mission agencies like FEMA
  • Procurement specialists throughout the government growing small, underserved, and innovative businesses through Federal contracting
You will be responsible for advancing the Office of the CIO into an organization capable of delivering quickly, iteratively, equitably, and reliably. Your office will be responsible for:
  • Recruiting, hiring, and retaining a 21st century IT and service delivery workforce
  • Establishing goals and metrics that will accurately benchmark delivery performance
  • Supporting a workforce capable of working from anywhere
  • Supporting diversity, equity, and inclusion across IT decisions
  • Aligning IT resources and expertise across offices outside of the Office of the CIO
You will collaborate across government, working directly with the White House, Congress, and CIOs at other Agencies to provide:
  • Leadership and accountability for IT services
  • Strategic planning of IT management functions
  • Assessments and action plans around IT workforce needs
  • Annual and multi-year budgeting decisions
  • Investment management of IT resources
  • Information security and privacy


Conditions of Employment

  • You must be a U.S. Citizen or National to qualify for this position
  • Selective Service Registration is required for males born after 12/31/1959
  • Veterans Preference is not applicable in the Senior Executive Service
  • Initial appointments are required to serve a one (1) year probationary period
  • Application package must be received by closing date of this announcement
  • Suitable for Federal employment, determined by a favorable background investigation
  • OPM Candidate Development Program (CDP) graduates and current Career SES members need only to address the Professional/Technical qualifications and need not respond to the Executive Core Qualifications (ECQs).
  • All initial appointments to an SES position are contingent on approval from OPM's Qualifications Review Board unless the selectee has successfully participated in an OPM approved SES Candidate Development Program.


As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible executive leadership and supervisory experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Executive Core Qualifications and Technical Qualifications listed below. Typically, experience of this nature will have been gained at or above the GS-14/15 grade level in the federal service or its equivalent in the private sector.

As such, your resume should demonstrate that you have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as:
  • Directing the work of an organizational unit;
  • Ensuring the success of one or more specific major programs or projects;
  • Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance; and
  • Supervising the work of employees; and exercising important policy-making, policy determining, or other executive functions.
Failure to meet the basic qualification requirement and address all Mandatory Technical and Executive Core Qualification factors will result in your application being disqualified.

EXECUTIVE CORE QUALIFICATIONS (ECQs): The ECQs were designed to assess executive experience and potential not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions. To meet the minimum qualifications, applicants must possess all the necessary requirements for this position. You must show in your resume that you possess the five mandatory executive core qualifications.

NOTE: Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM do NOT need to address the ECQs.

1. Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision)

2. Leading People: This core qualification involves the ability to lead people toward meeting the organizations vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Competencies: conflict management, leveraging diversity, developing others, team building)

3. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks. (Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility)

4. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically. (Competencies: financial management, human capital management, technology management)

5. Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. (Competencies: partnering, political savvy, influencing/negotiating)

Fundamental Competencies: These competencies are the foundation for success in each of the Executive Core Qualifications; Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, Public Service Motivation. The Fundamental Competencies are crosscutting; and should be addressed over the course of each ECQ narratives. It is not necessary for you to address the Fundamental Competencies directly as long as the narrative, in its totality, shows mastery of these competencies on the whole.

Applicants are encouraged to follow the Challenge, Context, Action and Result (C-C-A-R) model outlined in the guide .
  • Challenge - Describe a specific problem or goal.
  • Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).
  • Action - Discuss the specific actions you took to address a challenge.
  • Result - Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.
Additional information about the SES and Executive Core Qualifications can be found on the Office of Personnel Management (OPM) SES Website . You are strongly encouraged to review OPMs Guide to SES Qualifications for specific examples and guidance on writing effective ECQ narrative statements.

MANDATORY TECHNICAL QUALIFICATIONS (TQs): All applicants must submit a written narrative response to the following TQs. You must address each TQ separately. Each TQ narratives must not exceed two pages. Please give examples and explain the complexity of the knowledge possessed and the sensitivity of the issued you handled.
  • Demonstrated senior-level expertise in the strategic and operational planning and management of large-scale complex information technology (IT) infrastructure environments that include hybrid cloud and on-premise hosting, federated networks, and significant software-as-a-service offerings. Management includes experience with the identification, evaluation, and implementation of transformative IT solutions which ensure products and services are delivered with the customer in mind with deference to appropriate IT policy governance practices.
  • Demonstrated senior-level experience implementing and overseeing complex IT acquisitions within Government regulations. Executive-level expertise in IT budget formulation and execution, IT service cost/pricing models, management of working capital funds/fee for service models, IT project management concepts and techniques, and enterprise risk management.


Education cannot be substituted for specialized experience at this level.