Systems Administrator, Mid

Summary

The Systems Administrator - Mid provides IT support services at multiple tier levels ensuring highly reliable, secure services are available for each of the supported users. The Systems Administrator - Mid will manage computer hardware and software systems and network connections for supported Fort Leavenworth users. The Systems Administrator - Mid may also provide desk-side support and perform specific VTC requirements in support of the organization's requirements.

Responsibilities

• Complete and submit weekly and monthly reports to the Program Manager and internal deliverables as required by customer organizations.
  
• Serve as the focal point for quality control support for contract activities and ISO requirements.
  
• Set up desktop/notebook PC hardware to provide NEC baseline support.
  
• Install and configure Operating Systems (OS) and based applications for networked computers.
  
• Troubleshoot desktop/laptop/service hardware problems.
  
• Set up user profiles, including email connection and the ability to set up and map users to printers and network drives.
  
• Provide access support, create new user accounts, assist the user with the first login, set up email, printers, and network drive mapping, change passwords and unlock accounts when requested, or escalate the ticket to the appropriate supporting element.
  
• Schedule and perform software and hardware improvements, upgrades, patches, and configuration in accordance with IA release, timelines, and guidance.
  
• Configure authorized copiers, printers, scanners, and MFDs.
  
• Configure and maintain organizational Video Teleconference (VTC) studio.
  
• Manage and participate in new customer onboarding or turn-in processes.
  
• Assist organization with IT equipment logistics, including inventories, turn-ins, and set-ups for mobile devices, computers, monitors, and other ancillary devices.
  
• Other duties as assigned.
  

Qualifications

• Bachelor's degree in an IT-related field OR High school diploma or GED and an additional 7+ years of related experience in lieu of a degree
  
• 5+ years of technical experience in helpdesk operations/administration
  
• DoD 8570 compliant (Security+ minimum)
  
• Computing Environment (CE): Microsoft Windows 10 or Modern Desktop (a CE in one of these areas is preferred)
  
• Secret clearance required
  
• The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
  

Knowledge, Skills and Abilities:

• Ability to work flexible hours during equipment upgrades, patches, or other technical network enhancements.
  
• Leadership and self-direction skills.
  
• Ability to solve complex problems using creative thinking skills.
  
• Strong communication skills.
  
• Ability to critically analyze and understand the systems and communicate system requirements or shortfalls to the customer and leadership.
  
• Ability to travel, as required.
  
• Ability to meet eligibility requirements of a government security clearance for access to classified information.
  
• Experience with Microsoft Office, including MS Outlook, MS Teams, MS Project, MS PowerPoint, MS Excel, MS Word, SharePoint, and VISIO.
  

#Chenega IT Enterprise Services, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program