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Program Manager

Fairfax County Government
Chantilly, Virginia
$88,953.90 - $148,257.62 Annually
Closing date
Dec 3, 2022

Job Details

Job Announcement

This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video by clicking here and visit the One Fairfax webpage here. Also, check out the five top reasons to work for DVS by clicking here.

ABOUT THIS POSITION: The Clinical Services Program Manager is a leadership position in the Division of Domestic and Sexual Violence Services (DSVS). This position leads and directs the Clinical Services program, including Anger Domestic Abuse Prevention and Treatment (ADAPT), Counseling Services, Intake, and Quality Assurance. This position also assumes the role of Clinical Director for the division.

Under general guidance of the DSVS Director, the Clinical Services Program Manager performs the following duties and responsibilities:

  • Develops and implements clinical programming across Clinical Services including program and budget development, hiring, supervision, performance, and coaching of staff, and development of policies, procedures, and practices that support consistent successful and effective service delivery in Clinical Services based on best and promising practices, the DSVS strategic plan, and in adherence with regulatory and accrediting bodies.
  • Develops, monitors, analyzes, and evaluates CS KPIs, outputs, outcomes, and work plans to ensure quality provision of services in alignment with the DSVS Strategic Plan and to identify successful strategies to better reach persons impacted by domestic, sexual, and family violence, stalking, and human trafficking. Conducts ongoing research into new approaches, technologies, and trends to develop and implement curricula enhancements and programming that offers efficiency and effectiveness.
  • Consults and works in close partnership with Office of the County Attorney, Ethics consultant, Confidentiality Institute, and Virginia Sexual and Domestic Violence Action Alliance (VSDVAA) to ensure regulatory compliance. Provides consultation to and oversight for all DSVS programs regarding standardized and ad hoc practices, grant work plans, and proposed system changes that may be informed by VAWA, VA Code and/or best practices. Serves as in-house DSVS expert on VAWA, and clinical aspects of VA Code, and DHP Counseling statues.
KNOWLEDGE, SKILLS AND ABILITIES: The appointee for this position must have the following knowledge, skills, and abilities (KSA):

  • Strong analytic and strategic-thinking skills with demonstrated ability to create and monitor complex plans, and translate them into concrete strategies
  • Strong clinical, supervision and program management skills
  • Able to apply relevant clinical practices across program, as needed
  • Comprehensive understanding of VAWA and clinical statues regarding the practice of counseling children, teens, and adults
  • Critical thinker and creative problem solver
  • Ability to conduct skillful dialogue, discussion, and inquiry
  • Excellent interpersonal and public communication skills, including transparent, clear, and concise oral and written communication, for both small and large audiences
  • Ability to navigate through and make decisions in stressful and crisis situations
Important Note: All Fairfax County Government employees are expected to adhere to the Standards of Conduct. In maintaining a drug free workplace, employees are prohibited from manufacturing, distributing, possessing, using or being under the influence of alcohol or illegal drugs while at work or on county premises.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

Provides leadership and oversight of human services programs and/or activities;
Provides managerial direction and guidance to supervisors in the delivery of services in such a manner as to carry out agency goals in accordance with policies and mandates;
Develops and provides oversight of program goals and work plans and assures the quality provision of services;
Leads in the planning, development, implementation and evaluation of program policies and procedures;
Interprets and implements federal, state, county and department policies and procedures;
Ensures quality business practices in program implementation and service delivery;
Provides oversight to evaluation of service delivery and program satisfaction surveys;
Continually evaluates and improves program effectiveness. Seeks and shares information about national, state and local initiatives for application to the program;
Engages community members in identifying issues and seeking solutions through prevention strategies, capacity building, resource development, and partnering;
Establishes and maintains relationships and partnerships with community organizations and other human service agencies;
Develops and maintains knowledge of community needs and assists with the development and delivery of services to meet identified needs;
Interprets the service to the community in order to provide the necessary understanding of client families to other community services and resources and to stimulate the required coordination and development of supportive services in the community;
Manages the program budget to ensure effective use of agency resources to achieve program outcomes;
Develops program outcome measures and the program budget;
Monitors program expenditures and performance measures and recommends adjustments or modifications to assist with achievement of desired outcomes;
Oversees service delivery, budget/expenditures, and evaluation of services funded through grants;
Monitors service delivery, expenditures and outcomes provided through contracted services;
Works in collaboration with other department managers to coordinate program development, agency goals and services designed to meet client and community needs and to ensure quality customer service;
Develops and maintains an appropriately balanced and culturally diverse staff assuring responsiveness to the diversity of the client population and the community;
Plans and implements, in coordination with other managers, a continuing, structured staff development program;
Provides opportunities for staff initiative and development;
Supports and improves ability of program staff to provide services by employing strategies to access needed resources, changing or establishing policies and procedures, and raising issues to senior management for decisions or approvals;
Stays current on the use of technology to improve program management and service delivery.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all inclusive list.)

Ability to plan and direct the activities of a large group of human services professionals;
Ability to work successfully with other managers for strategic planning, to develop common outcome measures, and to share responsibility for achieving goals;
Ability to successfully work with County and School officials and community leaders.
Knowledge of the principles and practices of casework supervision;
Knowledge of current social service trends and methods/approaches to address them;
Knowledge of the principles, methods and problems of organization and management;
Knowledge of business process redesign methodologies;
Knowledge of strategic planning;
Knowledge of budgeting;
Knowledge of contract services management;
Knowledge of human resources management practices;
Knowledge of performance management;
Thorough knowledge of federal, state and county regulations and guidelines relating to the assigned area of specialization and the ability to accurately apply, interpret and administer them;
Ability to solve problems and resolve conflicts;
Ability to develop and implement creative approaches to address needs;
Ability to communicate clearly and concisely, both orally and in writing;
Ability to establish and maintain effective working relationships with a variety of individuals;
Ability to collaborate across organizational boundaries to find common ground with a widening range of stakeholders;
Ability to develop professional networks with individuals and groups, both internal and external to the organization;
Ability to work with a personal computer and multiple software applications;

Employment Standards

Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for “Any combination, experience, and training equivalent to”) Graduation from an accredited four-year college or university with a bachelor's degree in social services or human services, or with major course work in a specialty that confers within a community-based service delivery setting (for example, child development and family studies, education, public administration, recreation), or other related field; plus five years of professional experience in the social services, human services, or other community-based service delivery service or setting; two of which included supervising professional staff. A master's degree in an appropriate field may be substituted for one year of the required experience.

  • Valid driver's license
  • One or more of the following Virginia licensures are required: Licensed Clinical Social Worker (LCSW); Licensed Professional Counselor (LPC); Licensed Marriage and Family Therapist (LMFT); Licensed Clinical Psychologist, Licensed Psychiatric Nurse Practitioner (NP-Psychiatric)

The appointee to this position will be required to complete a criminal background check, credit check, child protective services registry check, and driver's license check to the satisfaction of the employer.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

  • Master’s Degree in human or social services related fields
  • At least five (5) years of experience managing and supervising clinical staff in clinical setting
  • At least five (5) years of experience with oversight for grant funded projects to include grant writing and reporting experience
  • At least five (5) years of experience developing and evaluating outcomes, assuring quality assurance, and assuring compliance with funding and regulatory statutes
  • At least five (5) years of solid program development and management
  • At least five (5) years of demonstrated strong background in working in coordinated community response model for interpersonal violence

Must be able to transport self to different worksites and locations, as needed. Ability to communicate clearly and concisely both orally and in writing. Ability to use automated technology. All duties performed with or without reasonable accommodation.

Panel interview; may include exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.


Fairfax County, Virginia is a diverse and thriving urban county. As the most populous jurisdiction in both Virginia and the Washington metropolitan area, the County's population exceeds that of seven states. The median household income of Fairfax County is one of the highest in the nation and over half of its adult residents have four-year college degrees or more educational attainment. Fairfax County also is home to an extensive commercial office market and is a major employment center.

Fairfax County Government is a great place to work, with a variety of jobs in different fields, great benefits, and an enjoyable working environment. We serve nearly one million residents in one of the largest counties in the country. Our talented employees have established Fairfax County as a leader in nearly every facet of public service and have won national recognition as innovators in local government.The size of Fairfax County government and the diversity of services it provides to citizens allows opportunities for personal growth and development, without ever having to change employers. In addition to pay, Fairfax County Government provides an employee benefits package worth approximately 25% of your salary in additional compensation. This package of benefits consists of programs designed to protect you and your family during your employment with the county and into your retirement years.

Health Insurance
Dental Insurance
Group Term Life Insurance
Contributory Retirement Plan
Deferred Compensation
Flexible Spending Account Programs
Long Term Disability Insurance
Long Term Care Plan
Tuition Assistance Program
Employees' Child Care Center
Virginia College Savings Plans

Fairfax County's Application Process: Fairfax County uses an online application process called NEOGOV at nearly all positions.

Applicants who need assistance with the online application process are welcome to come to the Application Center at Fairfax County's HR Central where staff will be happy to work with you to establish an account and get your resume into the system. HR Central is located in the Government Center at 12000 Government Center Parkway, Suite 270, Fairfax, VA, and is open Monday through Friday, 8:00 a.m. to 4:30 p.m. Or call 703-222-5872 for more information.

For more information on applying, please click here -

Company info
12000 Government Center Parkway
Suite 270

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