Principal Associate, ACH File Processing

Capital One
Richmond, Virginia, United States
Nov 18, 2022
Dec 18, 2022
Full Time
West Creek 5 (12075), United States of America, Richmond, Virginia

Principal Associate, ACH File Processing

The ACH Operations team in Retail Bank Enterprise Payments Operations is seeking an experienced, highly motivated process and people manager with excellent communication skills. The ideal candidate will have a strong background in ACH as well as people management, with experience leading multiple teams across different geographical sites.

This individual needs to enjoy problem solving, collaborating, and cultivating high performing teams. This role will manage two teams within ACH Operations handling very distinct functions within the ACH workflow. The individual will work closely with other ACH Operations people managers as well as with partners and stakeholders throughout the organization. Interested candidates should have a drive to improve processes and mitigate risk, with superior problem-solving skills, strong business judgment and effective written and oral communication skills.

  • Demonstrate strong people leadership skills. Effectively lead and manage team(s) across multiple sites, including; New York and Virginia. Focus on continuous development of self and team.
  • Manage the daily operations of the team(s)
  • Build a highly engaged and inclusive culture across operational boundaries
  • Build relationships and effectively influence Business Partners (e.g., Treasury Management, Product Management and Sales leaders within Capital One Bank) to define and drive process improvements, and partner effectively across other lines of business (e.g. Credit Card, Consumer Bank, Financial Services, etc.)
  • Collaborate to deliver on requirements of industry / regulation standards to critical business processes, including adherence to guidelines and standards that are compliant to Capital One Bank's governance framework.
  • Build and maintain appropriate metrics, quality assurance, and capacity planning to identify and mitigate operational risk exposures and drive process excellence within the business
  • Analyze organizational and process issues related to ACH operations and identify opportunities to improve efficiency.
  • Provide frequent reports and updates to Commercial Operations leadership. Including appropriate and timely escalation of issues, SLA misses, violations, etc.

Schedule: Monday - Friday, 11:00 AM - 8 PM EST. Must remain on-call until 11 PM every other week.

Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 5 years of Financial Services experience

Preferred Qualifications
  • AAP (Accredited ACH Professional) designation
  • Master's degree
  • 1+ year of experience in People Leadership

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).