Associate Director of Continuing and Re-Enrollment

Fairfax, VA
Commensurate with education and experience
Nov 17, 2022
Jan 06, 2023
Full Time
Associate Director of Continuing and Re-EnrollmentThe George Mason University College of Education and Human Development (CEHD) Office of Strategic Enrollment is seeking an experienced enrollment outreach professional to join the team as a member of the classified staff. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.About the Department:The Office of Strategic Enrollment leads and coordinates the efforts at different organizational levels to attract and retain students to the College's distinguished and diverse array of academic programs. The office provides marketing and recruitment support services and systems to programs and divisions to ensure alignment with best practice and integration with broader recruitment and marketing efforts to optimize effectiveness. In addition, the office is responsible for leading strategic communications to achieve strategic objectives, while ensuring that marketing messaging is integrated into all external communication to optimize enrollment outcomes.Responsibilities:The Associate Director of Continuing and Re-Enrollment, reporting to the Executive Director of Enrollment and Outreach, leads the College's efforts to strengthen continuing enrollment, credit hour generation, and in doing so, improving program completion rates for active and inactive students. The Associate Director will:Conduct phone outreach to active/not registered, inactive/eligible for re-enrollment, and undergraduate students enrolled in accelerated master's degree populations within the College. The Associate Director will provide superior service support and advocate for students, including triaging the resolution of any issues that are preventing them from registering, and will communicate with students until they are enrolled in classes for future terms, or have decided after discussion, they will not enroll;In coordination with the communications and marketing team, including events, plan and execute marketing and programming to support phone outreach efforts;Coordination with student and academic affairs and the Registrar's Office to develop and implement processes to improve the continuing and re-enrolling student service experience, and in doing so, strengthening enrollment; andContribute to overall integrated planning efforts of the office to support the achievement of strategic enrollment objectives set forth by College leadership.Required Qualifications:Bachelor's degree or equivalent combination of education and experience in enrollment related phone outreach, enrollment campaign development and management, and/or other related experience in enrollment, admissions, and/or student affairs;Well-organized with outstanding multi-tasking skills, and ability to anticipate issues and adapt plans in a dynamic environment;Strong verbal, interpersonal, and written communication skills; andEvening and weekend work may be required.Preferred Qualifications:Experience using a customer relationship management platform, such as Salesforce/TargetX; andExperience working in graduate enrollment for a private and/or entrepreneurial institution.

For full consideration, applicants must apply at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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