Technology Representative #702

Technology Representative #702

WORK HOURS: 8:30AM- 5:30PM
Pay Band: SAA-8 - $79100-$118647
Remote Work Status: Hybrid / FLSA Status: Exempt
Posting Date Range: 11/14/2022-11/28/2022
This vacancy announcement closes at 7pm EST. Late applications will not be accepted.

Job Description
This is responsible professional work providing office automation and information technology services to Senate offices. The work includes assessing customer needs, assessing product quality and recommending improvements. Work is performed under the general direction of the Director of Communication and Technology Integration.

Examples of Work
Consults with Senate staff regarding the most efficient use of office automation, including communications, document reproduction and transmission, and general office equipment. Develops, implements and maintains a customer experience strategic plan across all CIO enterprise interactions; conducts research, special studies, surveys and reviews; compiles and analyzes data; prepares presentations and papers outlining specific practices that can be put into place that benefit the Senate community. Analyzes functional operations, procedures and work flow in Senate offices to determine how office technology might improve efficiency and productivity; analyzes programs and related evaluations to ascertain deficiencies; develops recommendations for improvement. Participates in the design and enhancement of office equipment and systems; assists in the planning, directing, and executing of projects; monitors the progress, milestones, and deliverables of projects; provides performance feedback and recommendations. Collects and analyzes project status reports to ensure adherence to SAA program management methodologies.

Minimum Qualifications

Work requires a Bachelor’s Degree and two to three years of Congressional experience or any equivalent combination of education and experience that provides the following knowledge, skills and abilities:

• Knowledge of various systems, software and equipment related to communications and information technology.
• Knowledge of, or ability to learn, U.S. Senate rules and protocol.
• Knowledge of general office practices and procedures.
• Ability to manage projects, from requirement gathering, analyzing business needs, researching solutions, to final recommendation.
• Ability to assess user needs and to plan and coordinate activities to meet those needs.
• Ability to prepare and maintain accurate records and reports.
• Ability to analyze issues and make recommendations for proper action. Ability to communicate effectively, both orally and in writing.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed in an office environment requiring no exceptional physical demands.

Licenses, Certification and Other Requirements
• This position requires the incumbent to be available for sudden recall in response to emergency events affecting the Senate campus/community, and to potentially deploy to alternate sites in support of the Senate’s contingency operations.

• This position requires that the applicant obtain and maintain an applicable U.S. Government security clearance. Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.

• For education requirements please see Minimum Qualifications.

Conditions of Employment
To be employed by a Senate employing office in a paid position in the continental United States an individual must:
1. Be a U.S. citizen;
2. Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. § 1324b(a)(3)(B);
3. Be (i) admitted as a refugee under 8 U.S.C. § 1157 or granted asylum under 8 U.S.C. § 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
4. Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).

Employment is contingent on background / security investigation results.  

1) This position is a hybrid position, allowing for regular remote work. Onsite presence will be required as part of an office rotation and as needed to support SAA services.
2) U.S. Senate cannot pay moving or interview expenses.
3) Please carefully review the benefits (below): benefits are substantial.
 

Qualifications

• Must possess excellent written and oral communication skills; must be able to clearly communicate complex technical concepts to both technical and non‐technical audiences.
• Ability to engage in public speaking and make public presentations.
• Ability to multitask and prioritize work
• Ability to problem solve
• Ability to provide high level overviews of products and services
• Ability to increase product usage by answering product and service questions and suggesting information about other products and services.
• Active listening skills and an empathetic voice and manner
• Ability to resolve product or service problems by clarifying customer complaints, identifying the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Ability to prepare product or service reports by collecting and analyzing customer information.
• Ability to view problems from a customer’s perspective, and ability to adapt/respond to different types of customers.
• Ability to maintaining excellent customer relationships by handling questions and concerns with speed, clarity and professionalism
• Ability to provide introductory information about CIO products and services to new staff.
• Ability to understand, explain and market information technology to customers.
• Ability to establish and maintain effective working relationships with Senate office and committee staffs, the public, and Senate executive management, managers, supervisors, and subordinates.
• Ability to troubleshoot and understand critical issues and bring appropriate resolution to complex problems.
• Ability to work collaboratively.
• Ability to learn new skills and adapt as required.
• Ability to write policy and process documents.
• Knowledge or understanding of, or the ability to learn, the legislative process.
• Knowledge of, or ability to learn, how Congressional offices function.
• Knowledge of information technology as it relates to office productivity.

BENEFITS AT-A-GLANCE

The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW 

ACCOMMODATIONS

As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to SAAHRMedical@saa.senate.gov email with “Accommodation” in the subject line.

VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE

If you are identifying as veterans' preference eligible under the VEOA, please use this link  to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application.

Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms. 

• All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.
• Late applications for veterans’ preference will not be considered.
• Documentation to obtain veterans’ preference will not be considered if attached to the job application.
• If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email employment@saa.senate.gov.
• To view additional information regarding the VEOA, please click here 

An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.