Commercial Real Estate Multifamily - Process Management

Capital One
Bethesda, Maryland, United States
Nov 12, 2022
Dec 11, 2022
Full Time
Bethesda Metro Center (17049), United States of America, Bethesda, Maryland

Commercial Real Estate Multifamily - Process Management

Capital One's Agency Multifamily Operations team is seeking to improve its ability to perform operations at an increasing scale and establish a culture that supports rapid technological improvement and innovation. We are looking for someone to help translate and configure business needs into solutions, prioritize process improvements and guide testing, implementation and adoption for projects related to our Loan Servicing and Asset Management platforms. You will collaborate with teams of engineers, project managers, end users, and testers to configure and implement features, systems, tools and processes that drive our business forward.

  • Perform system configurations and features set up to support business needs and processes
  • Engage with users and related stakeholders to identify opportunities and uncover untapped needs and improvement opportunities
  • Help identify efficiencies in process via revised utilization of internal resources
  • Build relationships and collaborate with stakeholders to ensure delivery of commitments
  • Identify opportunities to apply existing and new technologies to improve process execution and inform prioritization decisions
  • Grounding in human-centered design with a natural empathy for users understanding each teams distinct goals and challenges
  • A high level of intellectual curiosity, and comfort with ambiguity
  • Interest in Commercial Lending and Fannie Mae and Freddie Mac missions
  • Knowledge and interest in emerging technologies and how they are used to empower businesses to deliver great products

Basic Qualifications :
  • Bachelor's Degree or Military Experience
  • At least 1 year of experience with a tech projects
  • At least 1 year of experience working as a Power User of an application

Preferred Qualifications :
  • At least 2 years of experience with Atlassian products such as Jira
  • At least 1 year of experience with Agile methodologies
  • At least 2 years of experience with SQL, Tableau, QuickSight

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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