Senior Communications Associate

Job Summary

Aptive is seeking a full-time, versatile Senior Communications Associate with demonstrated experience writing and editing content for large-scale federal programs. This individual will be responsible for developing change management communications and stakeholder engagement resources for the Veterans Health Administration's (VHA) Office of Patient Advocacy (OPA). These efforts will support the modernization of patient advocacy and complaint resolution operations in the Department of Veterans Affairs (VA).

The ideal candidate is a self-starter, proactive problem-solver and action-oriented team player with previous experience translating complex information into plain language. He/she must be committed to providing superior service, poised in a fast-paced environment and have a positive and flexible attitude.

This is a contingent hire position. This full-time position is currently fully remote. However, the Senior Communications Associate may be expected to travel to Washington, D.C. or other locations in the United States for meetings, events and trainings.

Primary Responsibilities

• Write, edit and manage a broad range of print and digital communications materials.
• Translate complex messaging into plain language to ensure materials are easy to read, understand and use.
• Gather, analyze, fact check and interpret data from various sources.
• Implement edits provided by clients and other team members effectively and quickly.
• Ensure content conveys critical information and reflects key messaging in a standardized and consistent voice and tone.
• Develop themes, concepts, messaging and distribution tactics for materials.
• Plan, generate and deliver client-ready materials for stakeholders, including client leadership.
• Write, review and edit content in compliance with AP style and other federal content guidelines.
• Review documents for stylistic and formatting consistency.
• Support other duties and assignments as required by OPA.

Minimum Qualifications

• 7-10 years of related communications experience.
• Bachelor's degree in related field.
• Experience supporting complex projects and transformation efforts within the federal government, preferably with VA.
• Ability to obtain and maintain a public trust clearance.
• Excellent ability to communicate across most mediums and settings.
• Legal authorization to work in the U.S.

Desired Qualifications

• Knowledge of the latest change management principles and content best practices.
• Prosci Change Management Practitioner Certification
• Ability to review and adhere to federal and industry-standard style guidelines.
• Excellent written and verbal communication skills.
• Excellent organizational skills and ability to carry out multiple tasks under tight deadlines.
• Ability to distill complex information into compelling messages.
• Strong time management, creativity and problem-solving skills.
• Ability to get up to speed quickly on complex issues.
• Desire to work in a fast-paced, rapidly evolving environment.
• Capable self-starter with a drive to get all types of work done and high attention to detail.
• Ability to work effectively both independently and as part of a team.

Client Information

VHA OPA's mission is to honor American's Veterans through the delivery of world class advocacy services to advance and influence the health care of our Veterans. To be effective as an organization, it is necessary for OPA to strengthen Veterans' trust in VA by providing world class customer service while resolving their concerns expeditiously and systemically analyze trends and evaluate opportunities to improve processes and provide guidance on the journey towards high reliability

About Aptive

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We're advisors, strategists, and engineers focused on people, above all else.

We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

COVID 19 Vaccine Statement

This position supports a federal government contract and is subject to government vaccination mandates or other customer vaccination requirements. All new hires are required to report their vaccination status and proof of vaccination, or an adjudicated accommodation may be required for employment.