Asset Protection Coordinator

Herndon, Virginia
Nov 11, 2022
Dec 11, 2022
Program Manager
Full Time

This position is primarily responsible for the recovery of assets on all delinquent accounts. In addition, this position is responsible for the total loss claims process as well as all service contract refunds.


  • Prepares and recommends all accounts eligible for repossession and submits for assignment.
  • Responsible for all service contract refunds to include but not limited to communication, payment processing and reporting
  • Serves as a primary point of contact for insurance, GAP, and dealerships with regards to all contracts and claims
  • Sends appropriate letters as required by law
  • Responsible for all GAP claim reconciliation with accounting
  • Maintains and distributes external and internal faxes and mail to the rest of the department
  • Responsible for uploading all documentation for accounts in process
  • Communicate with Loss Mitigation Specialists regarding payments
  • Responsible for maintaining all procedures with respect to the Asset Protection Coordinator position
  • Maintain a working knowledge of FDCPA (Fair Debt Collection Practices Act)
  • Perform other duties as assigned
  • Remains cognizant of and adheres to NWFCU policies and procedures, and regulations pertaining to the Bank Secrecy Act (BSA)


  • High school diploma or equivalent
  • Minimum 1 year of Collateral Recovery experience required
  • Prior Collections experience is preferred
  • Demonstrated strong attention to detail
  • Ability to work independently with minimal direct management supervision
  • Demonstrated initiative and resourcefulness as a self-starter

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or

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