Tax Branch Manager

1 day left

Alexandria, VA
$88,278.84 - $97,821.10 Annually
Nov 09, 2022
Nov 29, 2022
Audit and Tax
Full Time
Tax Branch Manager

*The City of Alexandria is hosting a city-wide Hiring Event on Tuesday 11/15 and Wednesday 11/16 from 9 AM - 2 PM, that the Finance Department will be participating in. Location: Charles Houston Recreation Center*
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The City of Alexandria is located in Northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington, and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a vibrant waterfront and is a unique and historic place to live and work. About one-quarter of the City's square miles have been designated as a national or local historic district. We proudly embrace our racially and culturally diverse community. If you are interested in working for the dynamic City of Alexandria, we invite qualified candidates to apply for the Tax Branch Manager position.

An Overview

The City of Alexandria’s Finance Department is looking for an experienced, customer service focused, and innovative Tax Branch Manager to lead our opening team for the new West End Finance Office (WEFO) Branch. This is an opportunity to shape the culture of a new team in a brand-new facility in the West End of Alexandria. For the first time, the Finance Department is combining treasury and revenue administration functions in one team to provide the taxpayer with “one stop shopping” and a seamless customer experience. The Tax Branch Manager will be fully responsible for WEFO operations, including supervising, managing, and training the WEFO team to perform both treasury and revenue administration functions to assist the public. The Tax Branch Manager will be a generalist, with a comprehensive knowledge of all tax types (real estate, vehicle personal property or “car tax,” and various business taxes to include license, property, and trustee taxes such as meals tax and transient lodging tax) as well as City parking tickets.

The Tax Branch Manager is an expert in local government tax administration and treasury operations and must be able to handle any customer scenario involving the assessment of City taxes and payment processes, in support of front-line WEFO staff. This position will supervise an Accountant II and three Revenue Analysts III and will perform their work under the general supervision of the Assistant Director of Finance for Revenue. This work is generally self-directed and driven by the needs of the City’s tax administration function. Considerable independent judgment is exercised in applying the Commonwealth of Virginia and City Codes and department tax policies regarding the levy and collection of various taxes and revenues. A significant portion of this work involves use of the City’s proprietary tax systems: PCI’s Revenue Billing System (real estate and vehicle personal property tax), Avenity’s RevenueOne (business taxes), and United Public Safety (parking tickets), together with PCI’s Revenue Collection System (automated cash register), Virginia Interactive (online payments), Tyler’s Munis (general ledger/ERP) and Truist’s Treasury Manager (online banking).

The WEFO will be located at the Redella S. “Del” Pepper Community Resource Center, within the Mark Center development in Alexandria’s West End. It is anticipated that this newly renovated facility will include employee amenities such as a cafeteria, gym, and onsite parking, as well as featuring frequent transit access at the Mark Center Transit Center and a convenient location next to I-395 and Seminary Road. This position may occasionally be required to work at the department’s Revenue or Treasury locations at Alexandria City Hall, based on staffing needs. After an initial learning period, the Tax Branch Manager may be able to telework one day per week.

What You Should Bring

The ideal candidate is an experienced leader in local taxes, committed to providing the residents, businesses, and visitors of the City of Alexandria with high quality financial management and customer service. Additional skills and abilities include:
  • Strong experience in cashier operations (cash management, along with checks and credit cards) to include receipt, posting, daily balancing, security and deposit;
  • Strong knowledge of Virginia law in the assessment and collection of real estate tax, personal property tax (car tax), and various business taxes including license, property and trustee taxes, such as meals tax and transient lodging tax;
  • Knowledge of City parking policies and ticket payments;
  • Knowledge of bank lockboxes, third-party payment portals, tax service companies, and eChecks is a plus;
  • Excellent customer service and communication skills, with the ability to remain calm and resolve complex tax issues with direct interaction with City taxpayers; experience at de-escalating confrontation is a plus;
  • Ability to utilize various complex financial systems for data entry, reporting and analysis;
  • Ability to lead a team and ensure the work the team produces is accurate, complete, and timely;
  • Ability to improve financial business processes to be more efficient and effective;
  • Strong knowledge of Microsoft Excel; and
  • Proven excellent attendance record.

The Opportunity - Examples of Work
  • Supervises, manages, and trains West End Finance Office (WEFO) employees which includes planning, scheduling, and directing day-to-day work, training staff on new policies and procedures, and preparing performance evaluations;
  • Develops, reviews, and improves the WEFO Branch’s operating procedures and systems, including workflow analysis, system configuration, and ongoing troubleshooting of the City’s various tax administration and payment systems (noted in “Overview” above);
  • Provides oversight in the assessment, levy, proration, and adjustment of tax accounts under applicable law and tax policies;
  • Assists staff as required in addressing taxpayer questions, problems and issues relative to the assessment and/or payment of taxes or parking tickets;
  • Ensures that City funds are securely and appropriately deposited, including reviewing daily cash balancing, cash vaulting and armored car collection, and the use of remote deposit capture for check deposits;
  • Manages the processing of City revenues from both electronic and traditional payment sources, ensuring interface payment files update detail records in the applicable tax system and that summary revenue transactions post to the appropriate general ledger accounts and agree to the applicable bank deposit;
  • Resolves complex financial issues, such as bank and system reconciliation problems, by analyzing account balances, payment/assessment adjustments and transactions;
  • Provides excellent customer service and communication skills while working directly with taxpayers to resolve complex tax issues;
  • Implements and monitors controls daily to prevent and/or identify erroneous and fraudulent transactions; and
  • Performs related work as required.

About the Department

The City of Alexandria's Finance Department is a fast-paced, diverse, and customer service focused operation that is responsible for the assessment, collection, and enforcement of all City taxes, the management of cash flow and investments, accounting for and reporting the City’s financial position, processing payroll, executing a fair and competitive procurement environment, assessing all real and personal property in the City, managing the City’s risk and safety programs, and managing the City’s pension plans. The Finance Department has seven divisions and in fiscal year 2023 is operating with a total budget of $15.0 million and 111 FTE positions.

The goal of the Finance Department is to treat all employees, citizens, and business owners professionally, with fairness and compassion.

Minimum & Additional Requirements

Four-Year College Degree in accounting, business administration, or a related field; four years of increasingly responsible local government taxation and collection experience, including two years of experience with automated tax receivable and payment processing systems; intermediate skill with the Microsoft Office suite; intermediate skill with specialized tax systems; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Preferred Qualifications

Excellent customer service and communication skills; strong working knowledge of local tax law as governed by the Code of Virginia; experience working in multiple tax types (real estate tax, personal property tax (car tax) and various business taxes) and with parking tickets; prior experience supervising staff performing tax assessment and/or treasury operations for a local government in the Commonwealth of Virginia.


This position requires the successful completion of pre-employment background checks including but not limited to a criminal background check. The selection process for this position may include a phone or virtual interview, in-person interview, and/or written examination.

The starting salary range for this position is $88,278.84 to $97,821.10 (midpoint of the Grade, steps 6-10), based on qualifications and experience. The incumbent can eventually be awarded up to $122,794.88 (Step 20) with tenure and job performance.