Operations Analyst

Washington, DC
Nov 08, 2022
Dec 02, 2022
Full Time

AARP Foundation works to end senior poverty by helping vulnerable people over 50 build economic opportunity. Our approach emphasizes equitable outcomes for populations that have faced systemic discrimination. We serve all people 50 plus and their families. Through vigorous legal advocacy and evidence-based solutions, and by building supportive community connections, we foster resilience, advance equity and restore hope.

The Operations Analyst participates in a variety of projects, programs, and initiatives that are typically division-wide or organization-wide. Collaborates with cross-functional teams on executing strategic business unit objectives. Plans, organizes, implements, and manages assigned projects. Provides financial operations support including budgeting, procurement, processing transactions, and other duties for a business unit or department. Works collaboratively across the enterprise to support new or ongoing processes and initiatives and serves as a liaison with other departments and/or vendors.


  • Provides administrative-level support to internal clients on a variety of group- or organization-wide projects, programs, processes, and business initiatives. Liaises with other teams in order to execute on tasks. Serves as central point of contact for all business processes across the department, managing support activities as needed.
  • Supports the business and financial operations processes for internal clients, including but not limited to the procure to pay processes and documentation, the tracking of invoices and payment processes, the preparation and/or tracking of budgets and reports, and the preparation and/or tracking of lobbying information.
  • Provides excellent customer assistance. Researches, resolves, identifies and/or clarifies issues for internal/external customers. Uses programs and databases to track responses and identifies issues and recommends process improvements.
  • Analyzes current business processes and develops, tests, and implements improvement initiatives and documents. Maintains/provides accurate documentation and acts as an expert on organization policies and procedures. Coordinates records management and documents adherence to policies and compliance requirements.
  • Conducts research, analyzes data, and develops, manages, and distributes ad-hoc and scheduled reports.
  • Coordinates financial, procurement, and contract management activities for departmental projects. Manages a variety of financial functions such as invoice coding and approval and expense reconciliation.
  • Facilitates the coordination of project management, metrics, and operations across the departments in close collaboration with team members and department leads.


  • Bachelor's degree
  • 3+ years of business operation experience
  • Proficiency in using contemporary software programs in the completion of duties and responsibilities required
  • Requires excellent oral and written communication skills; excellent interpersonal, presentation and partnership development skills
  • Position requires an aptitude for problem-solving
  • Demonstrated ability to effectively participate in cross-functional teams to meet business objectives and influence co-workers and business partners in fostering strong working relationships
  • Effective verbal and written communication skills
  • In-office environment with the ability to work effectively surrounded by moderate noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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