Financial Aid Counselor

5 days left

The University of Maryland
College Park, Maryland
Nov 01, 2022
Dec 06, 2022
Full Time

Financial Aid Counselor (102517)

Category: Exempt, Regular Full-time


Under general supervision, the candidate must be able to work independently to perform financial aid counseling, analysis, packaging, and responding to inquiry duties in relation to Office of Student Financial Aid in the Enrollment Management. Ability to show initiative and be able to regularly handle confidential and sensitive information pertaining to students. Must have excellent customer service skills, and be dedicated to providing consistent, high quality customer service to meet the needs of our diverse clientele. Counsels a portion of the Financial Aid population on all matters concerning the availability of financial aid, eligibility, procedural steps, alternatives, budgets, resources, and the resolution of problems. Performs needs analysis, aid offer, and re-considerations of aid offer, and prepares such appropriate correspondence as is related to assigned student population. Work with the U.S Department of Education reporting students’ Direct Loan and enrollment information. Track, notify and report Satisfactory Academic Progress information. Track and report Return of Title IV funds to the U.S Department of Education. Represents the office, when called upon, on financial aid matters at secondary schools, other institutions of higher education, orientation and recruitment programs of the University, and at interested outside organizations and agencies. During peak times, responds to email inquiries from the Financial Aid email reflectors. Is the expert on one special project, as assigned.


Bachelor’s degree required. The candidate must have 2 years of experience working in a financial aid office answering phone calls, meeting with students and assisting with inquiries from the campus community as well as fellow staff members. Knowledge of Title IV Funds regulations and procedures required. Knowledge of an automated data processing system and one-year experience in customer service with experience in a financial aid office required. This candidate must exhibit excellent communication and interpersonal skills as well as the ability to organize and prioritize multiple tasks. The candidate must possess strong analytical, problem-solving, and counseling skills. Due to the nature of the data related to a student’s academic record, attention to detail when reviewing and entering data is extremely important. It is also critical to the office that the candidate is a self-starter, possesses the ability to work autonomously as well as the ability to work in and promote a team environment. The candidate must also demonstrate the ability to interpret and communicate information based on knowledge of institutional policies, procedures and departmental considerations.


The University offers a comprehensive benefits package, including health benefits, retirement plan, tuition remission for employees and dependents, 22 days annual leave, 3 days personal leave, 15 days sick leave, and holiday leave.


Please submit a cover letter, résumé, and the names and contact information of three professional references to This position does not provide sponsorship for Visas.

VACCINE PROTOCOL: The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMD, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at and must have an approved exemption prior to the start of their employment.


Offers of employment are contingent on completion of a background check. A prior criminal conviction or convictions will not automatically disqualify a finalist from employment in the position.

The University of Maryland is an Equal Opportunity/Affirmative Action Employer. Women and Minorities are especially encouraged to apply

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