Access and Instructional Support Specialist

Fairfax, VA
Salary starting in the high $30k, commensurate with education and experience.
Oct 12, 2022
Jan 22, 2023
Full Time
Access and Instructional Support SpecialistThe George Mason University, Access Services Department, is looking for an innovative and service-oriented person to aide in the provision of access and instructional support at the Fenwick Library, George Mason University's flagship library. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.About the Position:The Access and Instructional Support Specialist is responsible for providing courteous assistance to patrons at library service desks on the Fairfax Campus, and aide in the provision of Course Reserve services, under the Access & Instructional Coordinator in Access Services, to process incoming reserve requests (physical and electronic) from faculty, and to make these materials accessible to the GMU community.Responsibilities:Charging out library materials, discharging returned materials, accepting payments for fines and fees, answering informational and basic reference questions, working with student assistants who staff the public service desk, and providing other related customer service;Participating in borrowing, scanning, and course reserves activities and operations on the Fairfax campus;Participating in the development, recommendation, implementation, and administration of Access Services policies, procedures, and processes; andServing as senior person in charge of library facilities and services when staff in library administration, supervisor, and Head of Access Services are not available, and open or close Fenwick Library as assigned.Required Qualifications:Bachelor's degree and/or significant equivalent academic library experience (2-3 years preferred);Demonstrated knowledge of and experience with current library systems (such as Alma) and research resources (such as EBSCO, JSTOR, ProQuest, etc.);Demonstrated experience using an integrated library system, office productivity software, and computer equipment and software;Aptitude for accurate and detail-oriented work;Strong customer service skills;Solid organizational skills, including ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment;Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse academic environment, and for interacting with library staff, faculty, students, and members of the public;Well-developed analytical and problem-solving skills; andAbility to remain calm, negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations.Preferred Qualifications:Demonstrated knowledge of the principles of copyright and fair use as they relate to Reserve materials or Resource Sharing;Experience providing physical and/or electronic Course Reserve services;Academic Library experience providing reference services; andExperience training student assistants.Work Schedule:Tuesday - Saturday (Tuesday-Thursday: 12:00 pm-8:30 pm; Friday-Saturday: 9:30 am-6 pm). Work schedule will include evening and weekend hours. Work schedule will change depending on the needs of the department.

For full consideration, applicants must apply at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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