Human Resources Specialist (performance Management)
SummaryAs our nation navigates the COVID-19 pandemic, CBP is committed to delivering our mission to safeguard America's borders and enable legitimate trade and travel. Staffing mission critical positions remains a high priority. Be reassured that CBP is still hiring, despite potential hiring process step delays due to restrictions to in-person activities.Learn more about this agencyHelpOverviewOpen & closing dates10/04/2022 to 10/10/2022Salary$89,834 - $138,868 per yearPay scale & gradeGS 12 - 13HelpLocation1 vacancy in the following location:Washington, DCRemote jobNoTelework eligibleYes-as determined by the agency policy.Travel RequiredOccasional travel - You may be expected to travel for this position.Relocation expenses reimbursedNoAppointment typePermanent -Work scheduleFull-time -ServiceCompetitivePromotion potential13Job family (Series)0201 Human Resources ManagementSupervisory statusNoSecurity clearanceNot RequiredDrug testNoAnnouncement numberHRM-SMP-11658063-JMCControl number681239700HelpThis job is open toCareer transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a "surplus" or "displaced" employee.Family of overseas employeesFamily members of a federal employee or uniformed service member who is or was, working overseas.Federal employees - Competitive serviceCurrent or former competitive service federal employees.Federal employees - Excepted serviceCurrent excepted service federal employees.Individuals with disabilitiesLand & base managementCertain current or former term or temporary federal employees of a land or base management agency.Military spousesPeace Corps & AmeriCorps VistaSpecial authoritiesIndividuals eligible under a special authority not listed above, but defined in the federal hiring regulations.VeteransClarification from the agencyCurrent Federal employees with competitive status; Current and former Federal employees who meet the established criteria in an Office of Personnel Management Interchange Agreement; Current and former Federal employees with reinstatement eligibility; Individuals who are eligible under Veterans Employment Opportunity Act (VEOA); Individuals who are eligible under a noncompetitive special hiring authorityHelpDutiesOrganizational Location: This position is with the Department of Homeland Security, within US Customs and Border Protection, Enterprise Services, Office of Human Resources Management, Mission Support Division, located in Washington, DC. Law enforcement positions are expected to report to their duty station on a daily basis. However, due to COVID-19, some positions in CBP are currently in an expanded telework posture. If selected, and you are given an entrance on duty date you will be provided additional information on the reporting requirements of your position. Joining the Customs and Border Protection, Office of Human Resources Management, will allow you to serve as a Human Resources Specialist and program advisor to management on various functions and activities requiring application of qualitative and quantitative methods for assessment of performance management processes, systems and mission support programs. This position starts at a salary of $89,834.00 (GS-12, Step 1) to $138,868.00 (GS-13, Step 10) with promotion potential to $138,868.00 (GS-13 Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Typical work assignments include: Identifying requirements for a variety of national-level award programs and preparing instructions for soliciting nominations from supervisors, managers, and program coordinators across the agency.Providing technical advice and guidance to supervisors, managers and program points of contacts on a variety of award program policies and procedures.Analyzing and evaluating problems, making recommendations, and devising solutions to resolve issues related to award program management.Developing and implementing new ways to accomplish tasks of the Award Programs such as automated programs and new procedures.Developing and delivering briefings, project papers, and correspondence to managers to foster understanding and acceptance of award program requirements.Planning, coordinating, and implementing events associated with activities for recognizing employees. HelpRequirementsConditions of EmploymentYou must be a US Citizen to apply for this positionMales born after 12/31/1959 must be registered with Selective ServicePrimary US residency for at least three of the last five years (additional details below)You may be required to pass a background investigationCBP follows the DHS Drug-Free Workplace Plan for drug testing proceduresAs an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.COVID-19 Vaccination Requirement: To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement Safer Federal Workforce Task Force 2 pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine. QualificationsExperience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: assisting with providing advice to supervisors and managers regarding HR performance regulatory guidance and best practices and evaluates policies in assigned areas of responsibility;reviewing recommended nominations for awards and ensures completeness and compliance with regulatory requirements; andanalyzing and evaluating awards program accomplishments, deficiencies, trends and problem areas to determine any necessary action. Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: implementing, coordinating, and executing a national awards program impacting organizational activities;supporting development and evaluation of award and administrative policies in assigned program areas and takes or recommends actions to achieve organizational objectives; andassisting in the planning process for special events such as Town halls, award ceremonies, and other employee recognition and engagement activities. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (eg, Peace Corps, AmeriCorps) and other organizations (eg, professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; andMeet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/10/2022. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: US Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (eg, marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:Working for the US Government as a federal civilian or as a member of the militaryA dependent who was authorized to accompany a federal civilian or member of the military who was working for the US governmentParticipation in a study abroad program sponsored by a US affiliated college or universityWorking as a contractor, intern, consultant or volunteer supporting the US government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR | 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR | 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.EducationPlease see the Qualifications and Required Documents sections for more information if education is applicable to this position.Additional informationBargaining Unit: This position is not covered under the bargaining unit. Reasonable Accommodation Requests: If you believe you have a disability (ie, physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here. Special Appointing Authority: See "THIS JOB IS OPEN TO" section for what Special Appointing Authorities may apply. Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below. You must provide documentation supporting your eligibility prior to the closing date of this announcement. If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the contact information listed at the end of this job opportunity announcement. VeteransMilitary spouses Effective until August 12, 2023, any spouse of a member on active duty may be eligibleIndividuals with Disabilities The proof of disability documentation must specify that you are eligible to apply using Schedule A. It does NOT need to detail your specific disability, medical history or need for accommodation. For more information visit this link.Peace Corps and VISTAOther miscellaneous hiring authorities Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied. Telework may be available on a regular recurring or situational basis. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.Read moreHelpA career with the US government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation. Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application. https://apply.usastaffing.gov/ViewQuestionnaire/11658063 You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (eg, resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Knowledge of award programs and performance appraisal techniques to administer the employee appraisal and awards programs and advise managers on performance requirements that align with organizational goals and agency missions.Skill in verbal and written communications to convey a wide variety of information to diverse audiences in an understandable and acceptable manner, using a variety of methods as suited for the type of presentation and purpose.Ability to deviate from established methods to modify, adapt, and/or refine broader guidelines to resolve specific complex and/or intricate issues and problems; treat specific issues or problems; research trends and patterns; develop new methods and criteria; and/or propose new policies and practices.Ability to provide counseling and coaching to management on recognizing top performers and taking appropriate actions on performance related issues. To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The USA Hire Assessment will be used to assess the following general competencies: AccountabilityAttention to DetailCustomer ServiceCustomer Service (Human Resources)Decision MakingFlexibilityInfluencing/NegotiatingIntegrity/HonestyInterpersonal SkillsInterpersonal Skills (Human Resources)LearningReading ComprehensionReading/Reading Comprehension (Human Resources)ReasoningSelf-ManagementSelf-Management (Human Resources)Stress ToleranceTeamwork In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.HelpA career with the US government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.Your resume: A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. A resume in English is required. It must contain your full legal name, address, phone number, complete work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable). For additional required items, see the link. *Note- It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality. Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords.Your responses to the job questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/11658063Your responses to the USA Hire Competency Based AssessmentAre you a current or former federal employee? ALL CURRENT AND FORMER FEDERAL EMPLOYEES MUST SUBMIT THE MOST RECENT COPY OF THEIR SF-50 (Notification of Personnel Action) showing competitive status: Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34. Additionally, applicants should also submit a SF-50 reflecting the highest grade held on a permanent basis in the competitive service or the full performance level of your current position, whichever is higher, AND an SF-50 to support having met the time-in-grade requirement of having served 52 weeks at the grade level (or equivalent) below the grade level(s) for this position. Current CBP Employees are encouraged, but not required, to submit an SF-50(s) for CBP experience; however, additional SF-50(s) are required when using federal experience outside of CBP to receive credit towards the requirements above. Examples of appropriate SF-50s include promotions, within-grade increases and accessions.Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a copy of your most recent performance rating; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 USC 8337(h) or 8456.Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.Special Appointing Authority: See "Additional Information" section to determine what documentation you need to submit as proof of eligibility for a Special Appointing Authority.Are you a veteran? If you are applying under a veteran appointing authority, you must submit documentation to support eligibility such as a DD 214 listing the character of service and either qualifying medal(s) or service period, a VA Disability Award letter dated 1991 or later, and/or supporting documentation as listed on the Standard Form 15. If you are currently serving on active duty, you must submit a written statement from the armed forces certifying your dates of service, your rank, expected type of discharge and anticipated date of separation. If you apply with a written statement at this stage, your preference will be verified by a DD 214 (Member Copy 4) upon separation from the military. To learn more click here.Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:Position titleType of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)AgencyBeginning and ending dates of appointmentIf you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.