Software Systems Engineer II (Service Management System Engineer - Junior)

Abbtech Professional Resources
Washington, DC
Oct 06, 2022
Oct 08, 2022
Full Time
Clearance: Public Trust US Citizenship Required Service Management System Engineer Junior Experience: Must have a minimum of 4 years of experience providing Service Management System administration services. Must have experience managing SMS development activities and be proficient in applying the SDLC and DevOps principles. Must have knowledge the current DOT SMS. (Currently Remedy.) Job Summary: Support Mail and Mobile Device Management (MDM) for the Department of Transportation (the fastest growing federal government Department). Support customer relationship and workload/portfolio management with Federal and contractor leadership and end users for delivery of Mail and MDM services. Provide the mission-critical networking, operations, maintenance, security, access, capacity, functionality, performance, and availability of Hybrid On-Prem Exchange with Microsoft Enterprise Office 365 (O365) cloud, ATP, EOP, Microsoft Security & Compliance and Azure applications for Productivity, E-mail, and Calendar services; and Microsoft In-Tune with Apple Business Management integration. Job Description and Duties *Effective customer relationship and workload/portfolio management with Federal and contractor leadership and end users for delivery of Mail and MDM services. *Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services. *Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure. *Ensure timely fulfillment of requested Mail and MDM services for role based access, permissions, specialized communications, distribution groups, availability, and functionality. *Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations. *Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects. *Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks. *Assess and report performance, access, licensing, capacity, and recommend solutions. *Participate in 24/7 rotation of On-Call support. *Work with server, network, database, and storage administrators for routine operations. *Participate in Disaster Recovery, documentation, and testing. *Create, update and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures, work instructions, and knowledge articles. Required Knowledge, Skills and Abilities *Management of daily IT applications operations including time/attendance, workload management, training, mentoring, reporting, communications, and performance. *Customer relationship and workload/portfolio management with clients and end users. *Coordinated engineering projects, tasks, and troubleshooting across multiple teams. *Proven design, configuration, integration, testing, release, maintenance, and support of Microsoft O365 cloud, Exchange 2013, Azure, Office suite, and Outlook applications and One Drive for Business & Microsoft Security & Compliance. *Proven design, configuration, testing, release, maintenance, and support of Microsoft In Tune with Apple Business Manager integration. Edu/Certs *Must have a minimum of 4 years of experience supporting enterprise messaging services. *Must be certified in Microsoft O365 or equivalent.ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

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