Product Manager, Payments

Job Description

Job Summary

The Washington Post is seeking a Product Manager to join its Acquisition and Payments product team. This team of product managers, product designers, and engineers plays a critical role in subscriptions growth by making it as easy as possible for subscribers to purchase and renew their subscription. As the Product Manager, Payments, you will own the product roadmap for end-to-end payment processing including checkout, recurring billing optimization, fraud reduction, legal compliance and financial reporting. You will partner with internal and external teams to deliver a best-in-class payment experience, supporting multiple currencies and payment services, to drive global subscriptions growth. This role reports to the Product Management Lead, Acquisition & Payments.

Motivation

• You are energized by problem-solving and love to work alongside engineers and designers to create user flows and technical diagrams that ensure solutions are scalable, performant, and meet our business and user goals.
• You are organized, driven, and committed to getting the details right.
• You are comfortable working with partners across the company and enjoy translating complex, technical information into plain language that anyone can understand.
• You want to deeply understand the digital payments ecosystem and use performance data, user behavior, and competitive research to constantly improve The Washington Post's payment experience.

Responsibilities

• Own the product roadmap for payments and work with product leadership to align features and functionality to team and company objectives.
• Collaborate with cross-functional teams and stakeholders to gather requirements, design solutions, prioritize the backlog, and plan sprints that result in meaningful improvements for your users.
• Set product KPIs and partner with engineering and analytics to ensure product performance is properly monitored and that dashes and alerts are accurate and actionable.
• Use analytics and research to generate actionable insights and identify opportunities to maximize successful payment transactions and evolve your product area to meet user needs.
• Lead through influence by building trust and alignment with clear, proactive communication about your plans, progress, successes, and setbacks.

Qualifications

• 2+ years as a product owner or product manager, preferably with experience in digital subscriptions platforms and recurring payments.
• A proven track record of critical thinking and problem solving in a fast-paced environment while maintaining strong attention to detail.
• A collaborative spirit and ability to build strong partnerships across disciplines that result in better product outcomes.
• Exceptional communication, writing, and presentation skills.
• Comfortable using quantitative and qualitative data to identify user needs and inform solutions.
• Experience shaping product methodology, technical solutioning, and the software development process, particularly as it relates to payment services.

• Experience using industry standard software such as Microsoft Excel, Google Docs, Jira, and Confluence.

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:

• Competitive medical, dental and vision coverage
• Company-paid pension and 401(k) match
• Three weeks of vacation and up to three weeks of paid sick leave
• Nine paid holidays and two personal days
• 20 weeks paid parental leave for any new parent
• Robust mental health resources
• Backup care and caregiver concierge services
• Gender affirming services
• Pet insurance
• Free Post digital subscription
• Leadership and career development programs

Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

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