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Quality Control Specialist

Employer
USAJobs
Location
Alexandria, Virginia
Closing date
Oct 12, 2022
Duties

This position is located in the Office of Information Management Services, Public Records Division, Order Services Section, that provides overall support and coordination for enterprise systems that facilitate information sharing within the agency and with the public.

This role is the ideal next career step for you if:
  • You're committed to serving as a Quality Control Specialist managing certified documents and appropriately responding to high volumes of customer requests for certified documents.
  • You have strong organizational skills while documenting findings and resolutions in automated order tracking systems.
  • You're excited to maintain excellent internal and external Customer Service, resolves complex order problems and identifies, analyzes and recommends solutions.
The physical worksite for this position is located in Alexandria, Virginia. This position is not telework eligible.
    This position is not telework eligible. Required to report to USPTO- Alexandria Campus for all days of the work week.


Requirements

Conditions of Employment

  • You must be a United States Citizen or National.
  • Your resume and question responses must demonstrate the job-related competencies.
  • You must meet the definition of specialized experience.
  • You are required to pass a background investigation and fingerprint check.
  • You must be registered for Selective Service, if applicable (www.sss.gov).
  • You may be required to complete a one year probationary period.
  • You must meet all qualification requirements upon the closing date of this announcement.
  • You must meet time-in-grade/band requirements must be met by the closing date of the announcement.
  • You must be suitable for Federal Employment.


Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Clerical and Administrative Support Positions .

Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service.

For this position, the next lower grade level is a GS-07. Specialized experience for this position includes:

(1)
Researching and resolving complex problems with individual orders in the document production operation;
(2) Conducting and executing effective searches for orders for which information may be missing or contradictory using automated systems and tools;
(3) Handling orders in a timely fashion and prompt resolution of problems; and
(4) Utilizing automated tools such as spreadsheets and basic mathematics to measure timeliness and quality.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may be substituted for specialized experience at this grade level.

GS-09

You may substitute education for specialized experience as follows:

A master's or equivalent graduate degree;

OR 2 full years of progressively higher-level graduate education leading to a graduate degree in a related field of study;

OR an LL.B or JD if related;

OR Equivalent combination of qualifying graduate education and experience.

If this position requires proof of higher education, or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information. You are not required to submit official documents at this time; copies are sufficient.

Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website - US Department of Education . Another listing of services that can perform this evaluation is available at the National Association of Credential Evaluation Services (NACES) website. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation when requested will result in lost consideration.

NOTE: Only education and experience acquired before the filing deadline will be considered. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Additional information

Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as a VEOA eligible which do not require time-in-grade/band.

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.

This is a Bargaining Unit position and represented by The National Treasury Employees Union, Chapter 243 (NTEU 243).

This is a Public Trust position and has a risk level designation of "Moderate".

Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.

The USPTO participates in E-Verify. For more information on E-Verify, please visit the Department of Homeland Security Website . If selected, you may be required to complete an initial one-year probationary period.

All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.

Relocation Expenses are not authorized and will not be paid.

CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: OPM CTAP/ICTAP .

CTAP/ICTAP documentation requirements are listed in the 'Required Documents' section of this announcement.

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.

All application materials become the property of the United States Patent and Trademark Office.

USPTO Job Applicants requiring reasonable accommodation for any part of the application and hiring process should request accommodation(s) from the USPTO at http://www.uspto.gov/accommodation .

The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity & Diversity via email ( oeeod@uspto.gov ) or phone (571-272-8292).

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