Position Summary:Title: Virtual Health Tier 3 Help Desk Engineer (Application Engineer II) (w/ active DHA clearance) Location: 100% REMOTE Status: US Citizen required per requirements - MUST have Active DHA Clearance, DHA-Issued CAC that can be transferred to gain ADP-1/IT-I Public Trust Compensation Estimated Range: Base Salary Estimated Range: $80,000 - $90,000/yr w2 (depending on extent of position-relevant experience) PLEASE CALL/ TEXT ADAM DIRECTLY FOR CONSIDERATION240.601.8546Are you looking for your next "great mission" professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our active military? We have the perfect job for you.We are looking for a highly skilled, technical, and adaptable Virtual Health Tier III Help Desk Engineer to support our $4.3 billion Modernization program in Vienna, VA, supporting the modernization of Electronic Health Record (EHR) capabilities for our client. ALTA, along with core partners, will support the client in the global deployment of our proposed EHR system that will deliver improved system capability to the client whenever and wherever healthcare is required. This is one of the most exciting, cutting-edge programs that you can be a part of with Team ALTA. Our solutions will improve the quality of healthcare for some 10 million personnel and their families. Let talk about how good it feels when you know you are making that kind of difference!!WHAT YOU WILL BE DOINGPrimary responsibilities: Provide Tier III project-level Service Desk functions to include evaluating, processing, tracking, reporting, and resolution of trouble ticketsMonitor ticket queues, evaluate tickets ensuring documented information is complete, correctly prioritized, and assign to appropriate Support Resources/Teams for expeditious resolutionManage Tier 3 Mailbox, collaboration workspaces, databases, and applications performanceThrough proactive system health monitoring, ensure Integrated Commercial Products with Custom Applications are always fully functioning within the client's IT and Cyber Infrastructures. Manage User Account provisioning for Integrated Commercial Products with Custom ApplicationsAssist with the development of the Support Environment (eg Manage Knowledge Bases and their Articles)Secondary responsibilities: Work independently and collaboratively with Application Development, Integration, Network, Cybersecurity, other Tier III support, and Local Site Support teams.Support Dev Ops with the integration of commercial products with custom applications within the client's IT and cyber infrastructuresUnderstand/learn the design and functionality of new technologies within large scale infrastructures fully and rapidly Utilize in-depth knowledge regarding Scope, Detail, and Administration of RHEL servers implemented within an AWS GovCloud hosting environmentManage Windows and Ubuntu servers within a VMWare Hypervisor EnvironmentEffectively communicate, collaborate, and work closely with multiple Support Teams, Development teams, and other Stakeholders ensuring quick resolution of issuesHandle routine tasks with no assistance and complete new assignments with general instructionsWork on assignments that are moderately complex in nature, using engineering judgement to resolve issues and make recommendationsWrite and follow Processes and ProceduresFACTORS FOR SUCCESSTechnical BS Degree and minimum of 5+ years of prior relevant operational support experienceUS Citizen with current US Government clearance; ability to obtain and maintain ADP2/IT2 Public Trust. Federal Government requirement.Must agree to working in a shift environment Must possess excellent verbal and written communication skills; be professional and courteous with all communicationsMust be able to learn quickly, work independently, be detail-oriented, and excellent time management skillsMust have strong analytical, problem-solving, and conceptual skills and the ability to own a technical task and work it to completionExperience in an operations environment with extensive phone and email interaction with end users to troubleshoot user issues and gather information to support resolutionExperience with ServiceNow ticket management toolKnowledge and experience supporting software applications in hybrid hosting environmentsExperience scripting (Bash, Python) in a Linux (RHEL) environment Experience performing System Administration within DOD hosting environmentsUnderstanding of DOD Cybersecurity remediation and patchingExtensive and deep understanding, and hands-on experience with:Windows Server 2016 & 2019Windows IISWindows Patching using SCCMVMware hypervisorPowershellActive DirectoryMicrosoft GPO administrationSQL serverInfrastructure as Code (IaC) architecture Amazon Web Services (AWS) GovCloud hosting servicesLinux (RHEL or Debian/Ubuntu)HashiCorp (Packer, Terraform, Consul, Vault)Service NowAtlassian JIRA and ConfluenceHOW YOU WILL STAND OUT FROM THE CROWD Current DHA clearance, DHA-issued CAC, and DHA administrator accessesPossess in-depth knowledge regarding Scope, Detail, and Administration of RHEL servers implemented within an AWS GovCloud Hosting EnvironmentPossess in-depth knowledge of Tier III project-level Service Desk functions to include evaluating, processing, tracking, reporting, and resolution of trouble ticketsPossess extensive experience with monitoring ticket queues, evaluation of tickets ensuring documented information is complete, correctly prioritized, and assign to appropriate support resources/teams for expeditious resolutionPossess extensive experience managing multiple Mailboxes, Collaboration Workspaces, and Application Performance Monitoring toolsPossess extensive experience ensuring Integrated Commercial Products with CustomApplications are always fully functioning within the client's IT and Cyber Infrastructures. Possess extensive experience Managing User Account Provisioning for Integrated Commercial Products with Custom ApplicationsPossess extensive experience assisting with the development of Support Environments (eg Creation and Manage of Knowledge Bases and ITIL system and Services Tools)Possess a proven ability to work independently and collaboratively with Application Development, Integration, Network, Cybersecurity, other Tier III support, and Local Site Support Teams.Proven in-depth knowledge regarding Scope, Detail, and Administration of RHEL Servers implemented within an AWS GovCloud Hosting EnvironmentExperienced with the management of Windows and Ubuntu servers within a VMWare hypervisor environmentProven ability to complete assignments that are moderately complex in nature, using engineering judgement to resolve issues and make recommendationsProven high level experience with Monitoring Tools (Prometheus, Grafana, Splunk, etc)Proven extensive experience troubleshooting Application Environments including the following technologies:JavaScript / Typescript o Containerization (Docker)Container Orchestration (Rancher, Kubernetes) Proven extensive experience with Identity, Credentialing, and Access Management (ICAM) System Administration experience with any of the following:OpenstackPexip videoDockerKubernetesGit, GitLab or JenkinsMongoDBAtlassian Jira and ConfluenceSplunkTopazPKIActive Directory PLEASE CALL/ TEXT ADAM DIRECTLY FOR CONSIDERATION240.601.8546COVID ResponseOctober 01, in order to enter client facilities in the US and to attend clientbusiness events outside our facilities, employees and subcontractors will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. Effective January 18, 2022, all client employees and subcontractors must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation.