Career Coach Full-Time 100% Remote

Serco Inc.
Herndon, VA
Oct 05, 2022
Oct 08, 2022
Full Time
Position Description: Military OneSource (MOS) Spouse Education andCareer Opportunities (SECO)Career Coach:If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a fantastic opportunity for you Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life. Military OneSource (MOS) Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training, and licensing; employment readiness; and career connections. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses. In this role, you will be responsible for:Providing coaching services telephonically, in-person at events as directed by the Government, and virtually through the MySECO web presence and other web-based platforms to include live chat and video coaching as directed by the GovernmentProviding educational materials as coordinated with the GovernmentProviding military spouses with the opportunity to work with the same career coach over timeProviding online career coach-led spouse cohorts around topics related to career developmentProviding at least three types of services to include intake assessments, information and referrals, and career consultations for those Participants requiring enhanced career and education servicesIncorporating information and resources to enhance spouses well-being in support of their career goalsProviding timely support to respond to military spouse needs on social media and online including LinkedIn, Facebook, and MySECO as directed by the GovernmentServing as the primary government source of assistance for military spouses regarding education and career development throughout the military lifecycleServing as the central source of information regarding federal, state, and local occupational licenses and credential requirements for military spouses in portable occupations and career fields nationwide.Additional duties may be assigned. Qualifications: To be successful in this role, you will have: Must be a United States (US) Citizen.Must be able to obtain a favorable National Agency Check (NACI) (Desired Active NACI)A masters degree and at least four (4) years of experience in education, career, or employment counseling.Must have a current credential issued by one of the following: the National Association for Workforce Development Professionals (NAWDP)-Certified Workforce Development Professional (CWDP) credential; the National Board for Certified Counselors (NBCC)- National Certified Counselor (NCC) credential; the National Career Development Association (NCDA)-Certified Career Counselor (CCC) or other similar credential subject to government approval or the ability to demonstrate certification within six months of hire.Must be able to travel in order to accomplish mission goals to include evenings and weekends with the ability to use all modes of transportation.Must be able to access to US Government facilities and systems.Must have a valid drivers license, auto insurance and reliable transportation to travel to assigned locations and nearby facilitiesMust have the flexibility to work non-standard hours as needed in order to properly serve and assist clients. Work is performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions; Job assignments may require working at client site where working conditions may vary. Must be able to articulate and understand basic evaluation techniques and use of customer feedback to improve overall program effectiveness/impact. Must be able to demonstrate the ability to manage multiple priorities, illustrate attention to detail, and show evidence of being conscientious regarding deadlines. Ability to collaborate in a remote work environment Must have a strong command of the English language, both in writing and oral presentation.Must be able Monday-Friday, 7:00 am-10:00 pm Eastern Time (ET) and Saturday, 10:00 am-5:00 pm ET. Preferred Qualifications:Five (5) years of experience working with a military or DoD organization(s), knowledge of military lifestyle through personal and/or professional experience - in depth understanding about the military culture and the command structure related to the job description listed above. Military leadership experience is a plus.A current DoD Secret Level Security Clearance is preferred.Work Location: REMOTE/Nationwide Status: Full-Time If you are interested in supporting and working with our military and military spouses and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career This potential new work is scheduled for the final quarter of 2022, and we would like to speak with you now. Serco Inc. is using this posting to identify qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process. Our Goal is to maintain a current staffing plan with a minimum of 30 percent of the personnel working on the SECO contract to be current or former military spouses with mobile military life and career experience. Military Veteransand Spouses encouraged to apply Company Overview: Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the US military, numerous US Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets). To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at 800- - , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).