Communications Program Analyst
Overview Summary Statement Credence Management Solutions employs hard-working, passionate individuals who bring innovation, accountability, and a growth mindset to the many missions we support across the US Federal Government. Employee empowerment is part of the fabric of our corporate culture through which we emphasize opportunity, recognition, reward, and retention. At Credence, we follow the principles of servant leadership and believe that serving and supporting others is critical to both our individual and collective achievements. We have only one measure of success. Yours. We are hiring for positions under the Global Health Training, Advisory, Support Contract (GHTASC) in support of the US Agency for International Development (USAID) Bureau for Global Health (GH). These roles deliver institutional support services in a wide range of technical areas at the junior, mid-, senior, and expert levels. We are a diverse, enthusiastic family of subject matter experts, business professionals, and practitioners who all share a common goal of providing excellent services to our government customers. If you want to work in a dynamic and fast-growing environment with highly motivated colleagues, then Credence is the right place for you! Credence Management Solutions is seeking a Communications Program Analyst. See below for more information on this exciting opportunity and apply to join Credence today! Position Summary The Office of HIV/AIDS (GH/OHA) has overarching responsibility for the full range of USAID's HIV and AIDS programs and serves as the Agency's lead office for implementing the interagency President's Emergency Plan for AIDS Relief (PEPFAR). GH/OHA's primary functions are to provide strategic direction, technical leadership, and support to field programs, and to effectively manage headquarters programs devoted to ending the global HIV and AIDS epidemic. As a lead partner in the PEPFAR interagency process, GH/OHA makes decisions concerning the strategic allocation of financial and human resources in the sector and provides leadership in designing, implementing, monitoring, and evaluating HIV programs. This entails ensuring the technical integrity of USAID's headquarters and mission strategies and programs; providing global technical leadership on the full range of interventions related to HIV prevention, care, and treatment; leading HIV research programs; supporting USAID missions in working with partners and other government agencies; and monitoring, evaluating and reporting on the impact of the Agency's HIV programs in support of PEPFAR goals. GH/OHA is composed of eight Divisions and 25 Branches. The Strategic Coordination and Communication Division (GH/OHA/SCC) serves as the primary liaison between OHA and key global HIV implementers and stakeholders. The Division serves as the principal point of contact between USAID headquarters and missions in supporting the planning and implementation of effective HIV programs; supports the communication needs of OHA; and nurtures external partnerships with multilateral entities such as UNAIDS, the Global Fund, and other international organizations and partners. GH/OHA/SCC is composed of three branches including the Multilateral Branch, the Regional Advisors Branch, and the Communications Branch. The Communications Branch (GH/OHA/SCC/COM) promotes consistent and effective messaging on USAID's role in PEPFAR programs and in controlling the HIV epidemic. The Branch is OHA's focal point for public affairs and communications support, working across USAID, USG agencies, and implementing partners. The Branch provides assistance for OHA events and announcements, manages the OHA web and social media platforms, and coordinates with the USAID's Legislative and Public Affairs Bureau and Development Outreach Coordinators in USAID missions. The Communications Program Analyst (PA) will be an essential member of Strategic Coordination and Communication Division (SCC) and will work very closely on a day-to-day basis with the Communications Branch Chief as well as the SCC Division Chief. The PA provides support to the team, performing a variety of both complex and routine administrative and technical duties as well as communications duties. The PA provides support to technical and/or managerial staff, performing routine administrative and analytical duties. These duties range from tasks such as scheduling briefings and meetings and maintaining program files to more complex analytical tasks such as collecting, compiling and analyzing data for various program documents and designing and maintaining spreadsheets in support of financial tracking systems. The PA works closely with the assigned team and provides input on related technical issues. The PA also works with other members of the team (and potentially across other parts of the Office or the Bureau) to assist in areas within the purview of the Division; assignments may include country backstopping, overall administrative support and other duties as assigned. The PA ranks tasks in order of importance and impending deadlines and handles several tasks simultaneously. The individual is expected to become familiar with technical issues and policies pertaining to the public health focus area(s) of the SCC Division, and must develop a working knowledge of applicable USAID policies and guidelines, as well as corporate practices and procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The PA time will be split between programmatic or technical tasks (approximately 60-70%) and administrative tasks (approximately 30-40%). Responsibilities Assist in development of technical and program documents and presentations, such as annual reports, interagency documents, action memos, talking points, and Congressional Notifications. Assist technical staff in supporting field as necessary; travel to USAID missions as necessary; track, oversee, coordinate, and report on field support (may include technical responses to emails and phone calls). Coordinate, organize, and liaise with members of working groups, missions, and other USG agencies in support of program implementation, and attend working groups to advance USAID program objectives; and assist in development, review, and analysis of program updates. Develop office processes (Clearances, office engagement, website redesign, etc.). Liaise with the team in a variety of circumstances including in Bureau meetings, interoffice meetings, etc. including supporting branding adherence within the bureau and visual design. Support a portfolio to include several high profile subjects spanning both scientific and social programming including: Key Populations, Orphans and Vulnerable Children, Local Partner Initiative, Pediatric Care, Prevention of Mother to Child Transmission among others. Coordinate with implementing partners to write blogs, source images and write talking points. Independently clear written items on behalf of OHA's communications team. Manage updated website and webpage layout, manage OHA internal webpage. Regularly write and track success stories for externally facing blogs, notes and other channels. Communications/ Knowledge Management Source, write and clear communications to the field on behalf of office leadership, divisions, and branches, including development and distribution of monthly newsletter and other relevant guidance. Support office newsletter development for communications (two Notes: Note to Implementing Partners and Note to Missions). Assist in development of technical updates and other technical/policy communication to the field including documents, presentations tools, report templates, trackers, and best practice documents, as needed. Source information from the office and conduct outreach to acquire necessary technical documents for external audiences. Collect the above listed materials for the entire office and share information with the field as appropriate using judgment on which items are relevant for each audience. Develop talking points, information briefs (eg, one-pagers), and presentation materials as needed. Develop talking point procedures for office use. Schedule and manage relevant webinars with the Field to disseminate updates. Coordinate division and/or branch documents within Google drive, internal website, and listservs. Coordinate office information on externally facing website. Respond to Mission requests and help coordinate field requests for TA and provide support, as appropriate. Follow up to ensure completion of requests. Participate in cross-agency and interagency forums related to the work of the assigned division and/or branch. Administrative Schedule team meetings and events; Support team with general logistics/support; maintain team calendar, call lines, meeting setup and logistics. Provide administrative support for hiring actions, onboarding of new staff, meetings logistics, Front Office taskers, and memos, as needed. Document minutes/notes of regular division and/or branch meetings, or other partner meetings, as required. Coordinate with FOIA officers on ad hoc requests. Program support and Monitoring Support Technical Advisors and Agreement/Contracting Officer's Representatives (AORs/CORs) to coordinate and manage project(s), including participation on the project management team. Support Technical Advisors and AOR/CORs in providing recommendations and technical input regarding project management and implementation. Assist the communications team and technical staff in the preparation of various program documents and correspondence, ensuring that all documentation is complete and in compliance with USAID rules, regulations, and standards. Coordinate communications and meetings among technical staff and with partners, including note taking. Performs other duties as assigned. Qualifications Master's degree and 4 years, Bachelor's and 6 years, Associate's and 8 years, or High School and 10 years of professional experience in international health, strategic communications or public affairs or international development and other related fields. Experience with one or more public health disciplines ( such as, Health Communications, HIV/AIDS, Infectious Disease, etc); job duties and responsibilities generally related to the PD preferred. A demonstrated general interest in international development and global health is desirable. Strong organizational skills. Experience in project administration and management procedures preferred. Strong oral, written communication and comprehension skills. Excellent interpersonal skills. Ability to effectively present information and respond to questions from team members, managers, and others. Proficiency in Microsoft suite of programs (eg, Word, Excel, PowerPoint). Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. International travel, ranging from 5-15%. US Citizen or US Permanent residence with the ability to obtain and maintain facility access clearance is required. Competencies/Performance Criterion Innovation: Employee takes initiative to propose new ideas/approaches, and demonstrates ability to find new and better ways to accomplish work. Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image. Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met. Pursues efficiency and effectiveness and adheres to Organization policies and procedures. Interpersonal Skills: Employee demonstrates ability to work in cooperation with others and communicate effectively with co-workers, supervisors, subordinates, clients and other outside contacts. Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the Organization.