Program Specialist - Quality and Performance Management

Wallops Island, Virginia
Oct 05, 2022
Oct 07, 2022
Full Time

Duties include but are not limited to:
  • Manages the HCS's PDMP in accordance with VA, VHA, and VISN 16 policy, National Archives and Records Administration (NARA) and other applicable federal laws and regulations.
  • Provides expert advice and guidance to senior leaders and management concerning organizational policies and governance structure.
  • Primarily responsible for providing policy and document management in full support of the Health Care System's (HCS) mission, goals, and objectives.
  • Meets the needs of all customers while supporting VA missions; communicates to all customers in a respectful, tactful, courteous manner; and, practices constructive conflict resolution tactics.
  • Reviews and prepares OIG Case and Non-Case Referral responses regarding Veteran complaints.
  • Assists in overseeing the management of OIG status reports, action plan development, preparation of Q&PM action items.
  • Responsible for educating managers/supervisors and working with them to create strong
    policy and directive documents, which may require research, analysis and interpretation of
    laws, accreditation manuals, and directives.
Work Schedule: Full-Time, Monday - Friday, 8:00am to 4:30pm.
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is a virtual position.
Position Description/PD#: Program Specialist - Quality and Performance Management/PD03613O.

Physical Requirements: The work is sedentary. Stamina and concentration to meet crucial deadlines is required. Adequate hearing and distinct speech are essential due to the extensive use of the telephone, Microsoft Teams, and Zoom meetings as a means of communication. Extensive use of a desktop computer is required.

Work Environment: The work is performed remotely (telework) in an office setting.


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/13/2022.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in managing a program or similar function; skilled in developing and generating formal written responses and correspondence, to include skill at formatting, writing style guide for government agencies, and knowledge of routing processes with executive leadership teams; experience in the use of Microsoft Office computer software programs (Word, Excel, CPRS, SharePoint, PowerPoint) in the execution of their daily work; experience with accreditation processes (TJC) and external/internal survey visits and preparation (OIG, VISN) retrieval of data, agenda preparation, data uploads; experience in preparation, research and submission of facility action items; and experience researching and generating responses regarding Veteran complaints. This specialized experience must have been equivalent to at least the GS-09 grade level in the Federal service. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree OR 3 full years or progressively higher-level graduate education leading to such a degree or LL.M., if related. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify. (Note: you must attach a copy of your transcripts.)
You will be rated on the following Competencies for this position:

  • Forward Thinking
  • Interpersonal Effectiveness
  • Organizational Stewardship
  • Self Management
  • Writing

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at .

This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

Due to COVID-19, VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable. At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .