Field Service Representative

Carlisle Companies
Elkridge, MD
Sep 24, 2022
Oct 09, 2022
Accountant, IT
Full Time
Job DescriptionProvide exceptional field service to the customer base in support of the sales effort. Service, promote, demonstrate, and train on the various roofing products and accessories. Service a regional territory or customer base to ensure quality installations of Carlisle Architectural Metals (CAM) products on projects requiring a Weather Tightness Warranty (WTW).Duties and Responsibilities:Includes the following. Other duties may be assigned. Scheduling of inspections (a minimum of 48 hours in advance) and inspection of the completed roofing work on job site (including visual and physical inspection of metal panels, underlayment, insulation and flashing details). Work is completed in all outside weather conditions. This work requires conversing with the roofer and other parties on what work is completed and what needs to be completed for the products to be warranted. Proper documentation of inspection must be completed, and any assistance with repairs for the contractor, ie, flashings, details, etc.Scheduling of job site visits, the ability to physically install the system, full knowledge of spec and details, the ability to converse and explain the specific metal roof/wall system and any errors to the system and what steps needed to repair the system.Completing and submitting forms, letters, and reports. This involves filling out standard forms utilized inside the CAM Technical Warranty Services department. This also includes the ability to write letters to roofers, building owners, architects, consultants, etc., explaining what needs to be completed to install metal roof/wall systems or to correct a problem on a project.Answering telephone calls from outside parties on inspections and job site problems involving installation of metal roof/wall systems. This requires a full working knowledge of specs and details, the ability to converse with outside parties, the ability to utilize other departments inside the Carlisle companies to answer technical questions and/or problems presented by our customers.Scheduling of jobsite training programs, the ability to physically complete metal roof/wall panel installation work, ie, details, flashings, installation of insulation and underlayment, includes full working knowledge of specs and details, the ability to converse and convey installation methods to roofing foremen and crewmen. This also includes mentoring and training new Field Service Reps.Scheduling of job start-ups with the contractor's office, the ability to physically install the system, ie, metal roof/wall panels, seaming, flashing details, installation of insulation and underlayment, and training of crewmen on the job site in all outside weather conditions.Investigation of warranty claims to determine root cause. Complete investigation reports to properly convey situation to Senior Manager and Field Services/WTW Manager.Other duties include; vehicle maintenance, gathering of jobsite samples, maintain company equipment and safety items.RequirementsThorough understanding of construction and architectural practices and roof installation techniques. Effective verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Strong Microsoft Office skills. Ability to work independently as well as with a team. Competencies:TeamworkBuilds trust with others by encouraging open dialogue and collaboration. Seeks diverse perspectives to create stronger solutions.Managing ChangeAble to keep on track despite difficulties or barriers that may be encountered. Addresses conflict to find common ground solutions.Continuous Improvement Retains a mindset of always striving to make things better. Applies continuous improvement tools and processes to every aspect of the role.Customer FocusListens to understand the needs of customers (internal and external). Builds trusting relationships and seeks innovative solutions for all customers. Always has the customer's needs top of mind.Continuous LearningUnderstands individual strengths and opportunity areas and seeks development opportunities to leverage strengths and lean into opportunity areas. Open to both giving and receiving feedback.Drive for ResultsAlways has a sense of urgency to solve problems with actions. Seeks to align goals with attainment of organizational strategy and has a sense of ownership and personal accountability for actions taken.Strategic ThinkingThinks three to five years ahead or beyond; challenges assumptions and conventional wisdom. Leading People Influences others and empowers team to execute efficiently. Developing PeopleInvests time in finding, mentoring, and coaching talent.Education and Experience:Minimum of an Associate Degree with two (2) years of roofing or construction experience. Bachelor's Degree preferred with one (1) year of roofing or construction experience. Equipment Used:Laptop, telephone, tablet, hand and power tools, ladders, company vehicle. Working Conditions:Fast paced environment with majority of time spent outside at job sites in all-weather elements. Hours Worked: 40 hours per week; 1st Shift Days/Week: Monday - FridayAble to work weekends as needed.Travel RequirementTravel by vehicle or airplane. This involves the ability to travel by car or airplane with occasional travel exceeding 1,200 miles/week. On average, 600 to 700 miles/week.