Supervisor, Mortgage Underwriting

Navy Federal Credit Union
Vienna, VA
Oct 01, 2022
Oct 10, 2022
Full Time
Job DescriptionYOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you`re passionate about.What`s Important to You Is Important to UsWe`re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.Don`t take our word for it.*Military Times 2021 Best for Vets Employers*WayUp Top 100 Internship Programs*Forbes(R) 2021 The Best Employers for New Grads*Forbes(R) America's Best Employers*Newsweek Top 100 Most Loved Workplaces*2021 People Companies that Care*Fortune Best Workplaces for Women*Fortune 100 Best Companies to Work For(R)*Fortune Best Workplaces for Millennials*Computerworld(R) Best Places to Work in ITBasic Purpose To plan, supervise and direct the day-to-day activities of mortgage underwriting staff. Collaborate with management to ensure activities are in alignment with department goals and objectives. Supervise, coordinate, and oversee comprehensive and quantitative analyses relating to operational functions, workflow, processes, and other business unit related issues. Establish performance standards, key performance indicators, and tracking methods to measure performance. Provide mortgage underwriting consulting and expert advice to employees and all levels of management. To act in the capacity of an appointed alternate Credit Committee member.Responsibilities*Supervise, plan, direct, coordinate and review the work of Mortgage Underwriters engaged in the review and investigation of members` mortgage and equity loan applications to ensure accuracy, integrity and quality*Inform management and staff on changes to State/Federal law as well as NFCU, investor, and government agency guidelines*Conduct quality review audits of loan files and documents to ensure adherence to all regulations and requirements*Review and adjust workload; oversee staff availability throughout the day to ensure member service standards are met*Act as liaison to other areas of the organization with whom supervised area interacts to resolve issues/problems*Supervise the implementation of procedures, policies, and strategies to optimize Navy Federal`s underwriting programs and practices in support of company goals*Recommend procedural changes and plan, organize and implement these changes*Oversee and monitor the underwriting and review process, communications, and activities to ensure compliance with appropriate state/federal law as well as NFCU, investor, and government agency guidelines*Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics; interpret results of analysis; present recommendations, alternatives and implications to management*Serves as mentor/trainer and provide guidance and assistance to team members*Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements*Research, gather and synthesize data; present conclusions and recommendations to management and/or team members*Drive continuous process improvement to increase member experience quality and maintain high operational efficiency*Acts as manager in the incumbent`s absence*Perform supervisory/managerial responsibilities - Ensure adequate/skilled staffing; select employees - Establish performance goals and priorities - Prepare, conduct and review performance appraisals - Develop, mentor and counsel staff - Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) - Ensure section/branch goals and objectives align with division/department strategy - Ensure efficiency of operations - Leadership Level - Supervise daily activities*Perform other duties as assignedQualifications*Bachelor`s degree in Business Administration, or related field, or the equivalent combination of training, education, and experience*Advanced knowledge of Underwriting, Mortgage law and regulations, and government agency guidelines*Advanced knowledge of mortgage products such as mortgage loans, equity loans, and refinancing*Experience in Underwriting*Advanced verbal and written communication skills*Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully*Advanced skill exercising initiative and using good judgment to make sound decisions*Effective word processing and spreadsheet software skills*Experience in managing multiple priorities independently and/or in a team environment to achieve goals*Experience in supervising and leading employees*Experience working with all levels of staff, management, stakeholders, and vendors*Advanced organizational, planning and time management skills*Advanced knowledge of applicable federal and state laws, rules and regulations*Working knowledge of banking/financial industry trends, products and services*Advanced skill in producing desired results and achieving goals and objectives*Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies*Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely*Effective research, analytical, and problem solving skillsDesired*Working knowledge of NFCU`s products, services, programs, policies, and procedures*Significant experience in a financial organization including the extension of credit and risk management*SAR and DEHours: Monday - Friday; 8:00AM - 4:30PMLocation: Headquarters - 820 Follin Ln, Vienna, VA 22180 Winchester Operations Campus - 141 Security Dr, Winchester, VA 22602 Greater Pensacola Operations - 5550 Heritage Oaks Dr, Pensacola, FL 32526 Remote*Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.The pay range for this position is: $72,300 - $123,500 Annual Salary*Navy Federal Credit Union assesses market data to establish pay ranges that enable us to remain competitive. You are paid within the pay range, based on your experience, location, and market position.Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityCOVID-19 Safety ProtocolsAll employees are expected to follow our COVID-19 safety protocols.DisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.