Senior Field Service Representative

Eaton Cummins Automated Transmission Technologies
Manassas, VA
Sep 22, 2022
Oct 08, 2022
Accountant, IT
Full Time
Eaton's Engineering Service & Systems Divisionis seeking a Senior Field Service Representative to join our team. This position will be based at our Manassas, VA location. Eaton's Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today's cutting-edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing systemproblems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities. The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization. The senior Field Service Representative is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of electrical power distribution equipment; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. In this function you will: Provide field service engineering and technical assistance to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment; self-manage assigned projects for electrical equipment; knowledge of electrical test and diagnostic equipment; deliver technical solutions to customers; performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations; mentor less experienced technicians; provide technical training Skilled proficiency in the following: Basic Test Equipment Operation Basic Troubleshooting Techniques Intermediate Test Equipment Operation Advanced Troubleshooting Technique Advanced Test Equipment Operation Basic Protective Relays Basic PQ Measurements Skilled proficiency in one or more of the following: Intermediate Protective Relays Advanced PQ Measurements Disaster Recovery Rotating Machinery Protection & Control Design When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.Qualifications Required (Basic) Qualifications : Associate degree from an accredited institution AND / OR military experience AND/OR Minimum 3 years of experience with power distribution and field servicewith high school diploma Minimum of 3years of experience evaluating and servicing electrical distribution or control systems. Must be able to work in the United States without corporate sponsorship now and within the future. No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the locations listed will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation. Preferred Qualifications: Bachelor's degree in Engineering from an accredited institution Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems Experience performing power quality measurements, troubleshooting, and analysis Experience with protective relays NICET/NETA certification Position Success Criteria: Strong communication skills both oral and written. Strong computer skills Understanding of the company's and competitor's electrical, electronic and mechanical products and services. Knowledge and practice of safety precautions related to working with electrical and electronic equipment. Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction. Submit to periodic customer required background and drug screenings. Possess an active and unrestricted driver's license. Must be able to obtain a government TWIC card We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-MC2