Tier II Help Desk

Ft Detrick, Maryland
Oct 05, 2022
Oct 22, 2022
Full Time

Tier II Help Desk

Fort Detrick, MD

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DOD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise.

The Tier II Help Desk shall provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.


Work you'll do

As a Tier II Help Desk within our AMLC IMIT team, you will:
  • Serve as the first point of contact for troubleshooting hardware and software, all types of computer systems (PC and Mac), and printer problems.
  • Provide support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems, along with assistance in network equipment or software migration(s).
  • Provide problem identification, diagnosis, and resolution of problems.
  • Troubleshoot and resolve complex problems to ensure minimal disruption of mission-critical applications.
  • Analyze and resolves complex problems associated with server hardware, applications, and software integration.
  • Establish network policies and procedures regarding access methods and time, and security validation checks.
  • Maintain network security, ensuring that security procedures are implemented and enforced.
  • Manage network performance, maintain fault-tolerant systems, and manage system backups.
  • Maintain current knowledge of relevant hardware and software applications.
  • Other duties as assigned


  • High school diploma or GED required
  • 3+ years of relevant experience
  • Computing Environment (CE) certification for Windows 7/10 desktop certification within 6 months after starting position
  • Background check required
  • The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief
  • Ability to obtain an interim secret clearance.
  • Ability to solve complex problems utilizing creative thinking skills.
  • Good communication and customer interface skills.
  • Ability to analyze and understand the systems and communicate system requirements to the customer and leadership.
  • Ability to travel when required.
  • Ability to meet eligibility requirements of a government security clearance for access to classified information
  • Experience with Microsoft Office, to include MS Outlook, MS Teams, MS Project, MS PowerPoint, MS Excel, MS Word, and VISIO.

  • Active secret clearance preferred.
  • Active Security+ preferred

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.


At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#Chenega IT Enterprise Services, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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