IT Support Analyst

Herndon, VA
Oct 01, 2022
Oct 10, 2022
Full Time
Technical Support Specialist The Technical Support Specialist is responsible for providing technical support for hardware and software applications to customers via the support portal, email and phone. You will be responsible for answering hardware and application questions related to software navigation, product configuration and reporting. We are looking for a dynamic individual with excellent communication skills and a background providing technical support for Hardware and Software platforms! Key responsibilities: Provide technical support and troubleshoot regarding: o Connectivity and wireless signal issues o Differential pressure and sensor technology issues o Product installation assistance to Value Added Resellers and direct Monitoring customers Manage the hardware return material authorization (RMA) process for all customers Collaborate extensively with peers, members of the Customer Experience team and Engineering team Interact with customers and team members with professionalism and maturity Manage queue on a daily basis by prioritizing tickets, updating status, and documenting all actions taken Perform special projects and other duties as assigned Requirements High school diploma required. Associate degree preferred. 3+ years of experience in a customer support role Proficient in various computer software applications (Excel, Word, Outlook, Access, SFDC & Great Plains) Demonstrated ability to research and resolve problems using a variety of resources and tools Strong verbal and written communication skills Must have good organization and documentation skills Ability to communicate effectively with internal and external customers Experience in wireless, chemical, diesel, propane or gasoline industries preferred Experience with and/or knowledge of computer and/or electrical engineering preferred Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records