Automotive Service Billing
Summary/ObjectiveService Billing plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.Essential FunctionsImplements and maintains an effective dispatch systemSchedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level requiredPrioritizes and controls all comebacks to ensure proper and prompt attentionEnsures proper repair order documentation, ie, complaint, cause, and correction noted on every repair order with punch time for each operationReviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customerMaintains timely and professional contact with service customersMaintains an organized and up-to-date repair logPrepares estimates when requiredReviews hard copies of repair orders turned in by Technicians to ensure that assigned work has been performed and the repair order has been completed properlyOpens and closes repair ordersChecks customer credit statusPrepares a list of needed service department equipment, supplies and required repairs, and reviews with the Service Manager as neededCoordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointmentAdvises Parts Manager and Service Manager of repetitive shortage so that corrective action can be takenMaintains high customer satisfaction ratingsUnderstands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.Ensures that Technicians follow warranty material disposition proceduresCommunicates job status with the next shift supervisorSchedules maintenance for service department vehicles and equipmentFollows all attendance and punctuality standards with adherences to timekeeping standardsFollows the Company Code of Business Ethics and ConductUpholds the company's non-disclosure and confidentiality policies and agreementsUnderstands and follow all work rules and procedures and follows lawful directions from supervisorsMaintains a professional appearance for self and subordinates in accordance with company policyAttends pertinent training on requestAttends company meetings as requiredOther duties as assignedOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEO StatementThe Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.Req Number: 21730Position Code: 742802Type: Full-timeDealership: Mercedes-Benz of Tysons CornerLocation Address: 8545 Leesburg PikeEEO StatementThe Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.