Job Description: Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams, concepts of operations, monthly status reports Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various DHS stakeholders. Create high-level briefings and communications materials for customers, management, and executive stakeholders Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation Evaluate program materials and develop innovative approaches for improvement Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, M365, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation Understand and support system documentation requirements Maintain a familiarity with business process reengineering methodologies Conduct trade-off analyses on business and technical requirements Performs risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues Support a continuous improvement process by providing recommendations on improving products, services, and processes. Manage client interaction and expectations regarding team efforts Identify and coordinate cross-team dependencies and collaboration Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships Required Skills: Must be a US Citizen Bachelor's Degree (Computer Science, or engineering) Must successfully complete a stringent Background Investigation and obtain the required Government Security 5+ years' experience in business analysis, systems analysis, and/or design of information systems programs and related business processes Experience working with phase-based and Agile delivery methods Experience with Jira or other Agile tools An ability to clearly communicate technical concepts to both technical and non-technical users. Must be able to work well both in a team environment and independently. Must possess exceptional attention to detail. Excellent interpersonal and communication skills. Familiarity with government projects and policy/procedures teams Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis Experience in managing client requirements and small teams Excellent analytical skills and business presentation skills Desired Skills: Knowledge of the federal acquisition lifecycle Familiarity with Business Intelligence and Data Analytics Fluency in cybersecurity practices and policy Experience in the full systems engineering life cycle, from initial design/analysis to deployment. Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM) ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans. ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.