Automotive Assistant Service Manager

DARCARS Chrysler Dodge Jeep Ram of Silver Spring
Bel Air, MD
Oct 04, 2022
Oct 06, 2022
Full Time
Job is located in Silver Spring, MD Automotive Assistant Service Manager DARCARS Chrysler Dodge Jeep Ram of Silver Spring is looking for an Experienced Assistant Automotive Service Manager! The Assistant Service Manager is responsible for building strong customers relationship and selling the technicians' time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. Job Responsibilities: Ensure that customers receive prompt, courteous, and effective service Drive the sale of technicians' time to meet departments sales forecast Prioritize required services and be prepared to provide options upon request Keep customer informed on completion times, service expenses, and possible changes Ensure customer has a positive dealership experience Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle Setting and obtaining sales and profit objectives and maintaining service records Ensure that service is performed at the highest level and operate the department profitably Provide training on administrative policies and procedures for all department personnel Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy