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Supervisor, Police Communications

Washington Metropolitan Area Transit Authority
Washington D.C
Closing date
Oct 7, 2022

Job Details

Marketing Statement

The Metro Transit Police Department (MTPD) is responsible for the enforcement of laws, regulations, and ordinances for crimes committed on, to, or against facilities owned, controlled, or operated by the Washington Metropolitan Area Transit Authority.

The incumbent selected to fill the role of the Police Communications Supervisor will be responsible for supervising two-way radio communication between police officers, officials, and other jurisdictional police and fire department agencies. Some objectives for this position involve: familiarity with Computer Aided Dispatch (CAD) systems, radio systems, criminal justice information systems (CJIS) and conducting thorough training of emergency processes.

The Police Communications Supervisor position operates in a division that is the primary point of contact for all calls for public safety and operates 24 hours a day, 365 days per year, including special events, holidays and during weather/public safety emergencies.

The Metro Transit Police Department has tristate jurisdiction and operates in the District of Columbia, the State of Maryland, and the Commonwealth of Virginia. The Police Communications Supervisor offers a competitive starting annual salary of $66,602. Those who are eligible may receive a higher starting salary up to $99K depending on years of experience and qualifications. In addition, the Metro Transit Police Department offers a rich benefit package to include health, dental, group life insurance, paid holidays, annual and sick leave, a 457 Deferred Compensation Plan and a 401a Plan, tuition reimbursement, flexible spending accounts, and free transportation on Metrobus and rail.

Minimum Qualifications


Graduation from high school or possession of a high school equivalency certificate (GED) and an associate's degree in Criminal Justice, Law Enforcement, Police Science, Business Administration or a related field is preferred.


Minimum seven (7) years of progressively responsible experience in police dispatching or a related police field with demonstrated knowledge of CAD/RMS systems, state criminal justice computer systems, and police radio equipment, to include interoperability capabilities with local jurisdictions.

Knowledge of police procedures and regulations and three (3) years of experience in police training, management or a supervisory position over these systems will be considered.


Must attend training to attain and maintain certifications from Maryland and Washington, DC which allows incumbent access to criminal justice databases, used daily while on duty (WALES and METERS). A passing score on the test(s) issued by each state/jurisdiction is required to obtain the initial certification, as well as bi-annual recertification to remain a valid user of the system.

Other Requirements:

Candidate must have never been convicted of a felony or serious misdemeanor.

Candidate must pass an extensive background check.

May be required to work variable shifts as needed, at times during inclement weather and when necessary, work extended tours of duty without notice.

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation:

In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.


This is first line supervisory work that requires a high level of police communication skills including planning, assigning and evaluating the work of subordinate staff in the Metro Transit Police Communications Division, of the Metro Transit Police Department. Incumbent is responsible for overseeing the technical operation of Authority's public safety emergency systems. This role is accomplished by the accurate and timely handling of all public safety requests of the public, MTPD Officials and Officers, jurisdictional police and fire departments, and other WMATA departments. The primary responsibility is supervising the reception, processing and coordination of radio and telephone calls, and prioritizing and coordinating the response of available MTPD resources and ensuring that appropriate notifications are made; audits all MTPD criminal justice information systems. The MTPD is the lead on any major WMATA incident, therefore making the role of this position a critical part. The incumbent must be prepared to make appropriate split second decisions. The incumbent supervises other police communications employees and must provide instruction and direction to police personnel and coordinate emergency responses with sworn police supervisors, as required.

The Communications Division is the primary point of contact for all calls for public safety and operates 24 hours a day, 365 days per year, including special events, holidays and during weather/public safety emergencies.

Essemtial Functions
  • Resolves problems, analyzes issues and processes, effectively manages projects, directs and manages budgets, contracts and human resources. Secures and maintains any and all required certifications and licenses.
  • Conducts performance appraisals of subordinates. Takes appropriate corrective actions and recognizes superior performance to ensure a well-disciplined work place.
  • Conducts administrative investigations within own area of responsibility.
  • Supervises two-way radio communications with officials and police officers on trains, buses, in metro rail stations and in mobile police vehicles while maintaining their accurate locations at all times; ensures that police are dispatched to emergency and routine calls for service occurring on WMA TA property or that have previously occurred on WMATA property. Ensures that strict radio discipline is adhered to at all times. Ensures compliance with FCC regulations and Communications Division policies/procedures in transmission of all radio traffic.
  • Supervises and ensures the effective processing of emergency and non-emergency calls for assistance from the public, WMATA Bus and Rail Operations Control Centers (OCC), station attendants, bus operators, other WMATA employees and patrons; provides callers with customer support and acknowledges customer complaints, inquiries and recommendations within the Division and handles them accordingly; and handles calls, for other WMATA Departments during non-business hours, which may or may not be police related.
  • Oversees and conducts the training of Police Communications Technicians (PCT's and Police Communications Specialists (PCS) to be proficient in operating communications console equipment, to include: Computer Aided Dispatch (CAD) system, multi-line switchboard telephone system consisting of emergency and non-emergency call in lines, as well as phone lines to all adjacent jurisdictional police and fire departments; monitoring Police Mutual AidRadio System (PMARS) and responding as needed; monitoring the digital video wall of WMATA stations and platforms as needed during serious WMATA incidents; monitoring when needed, alternate police and tactical radio channels; monitoring the sending and receiving of messages to and from officers in the field through CAD on police Mobile Date Terminals (MDT's) .
  • Supervises other employees conducting criminal and motor vehicle computerized information system queries utilizing police systems such as the Washington Area Law Enforcement System (WALES), the Maryland Electronic Telecommunications Enforcement Resource System (METERS), and the Virginia Criminal Interstate Network (VCIN), and their local court systems; oversees the maintaining, entering, updating, clearing and validating of records from these systems; oversees the maintaining, entering and updating of information from the MTPD vehicle impound system in CAD; retrieving information as needed from WMATA 's business systems.
  • Conducts audits of all MTPD Criminal Justice Information Systems (CJIS) and ensures compliance with all CJIS security standards.
  • Ensures notifications are made of serious WMATA incidents and system delays via ALERT notifications to the appropriate MTPD Leadership, WMATA Senior Leadership and external government agencies.
  • Serves as the subject matter expert for the Department's CAD and acts as the liaison to WMATA's radio group.
  • Assists with the administration, maintenance and configuration of the CAD.
  • Assists in the maintenance of system data files; as it relates to the creating and maintaining of the system's user database for CAD.
  • Ensures all system applications are running properly and provides system user documentation and support for the CAD.
  • Ensures that complete and accurate records of CAD calls for service are maintained.
  • Maintains and ensures that manuals and other documentation related to the structure and use of the CAD are maintained.
  • Assists in the development of Division's "Standard Operating Procedures (SOP)".
  • Provides after-hours response and support for the Communications Division as needed.
  • As required, travels to provide support and assistance for the systems. Work may involve some lifting and physical effort.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.


The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.

Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.

Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.

Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.

We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.



Company info
600 Fifth St. NW

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