Service Support Specialist

Employer
Kelly Generator & Equipment
Location
Owings, MD
Posted
Sep 28, 2022
Closes
Oct 05, 2022
Ref
672647095
Industry
Other
Hours
Full Time
The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups. This position on-site at our Owings, MD location. Responsibilities: * Assists the Service Project Coordinators in the completion of warranty, new unit start-ups, and all national accounts assigned to KGE by Generac * Act as a point of contact between our sales and service departments * Provide support to our contractors, customers, and factory representatives * Utilize in house software to submit appropriate documentation & file warranty claims * Assist with dispatching technicians to assigned projects * Support the service team as needed * Other duties as assigned Requirements: * Strong verbal and written communication skills * Strong organizational skills and attention to detail * Ability to develop relationships with co-workers & vendors * Experience in Microsoft Office (Excel, Word, Outlook) * Excellent customer service skills * Excellent time management skills Education/Experience: * High school diploma. * 1 year experience in customer service, administrative or related field Physical Requirements: * On-site position * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 15 pounds at a time. PM22 PI191891860