Service Support Specialist

Kelly Generator & Equipment
Owings, MD
Sep 28, 2022
Oct 05, 2022
Full Time
The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups. This position on-site at our Owings, MD location. Responsibilities: * Assists the Service Project Coordinators in the completion of warranty, new unit start-ups, and all national accounts assigned to KGE by Generac * Act as a point of contact between our sales and service departments * Provide support to our contractors, customers, and factory representatives * Utilize in house software to submit appropriate documentation & file warranty claims * Assist with dispatching technicians to assigned projects * Support the service team as needed * Other duties as assigned Requirements: * Strong verbal and written communication skills * Strong organizational skills and attention to detail * Ability to develop relationships with co-workers & vendors * Experience in Microsoft Office (Excel, Word, Outlook) * Excellent customer service skills * Excellent time management skills Education/Experience: * High school diploma. * 1 year experience in customer service, administrative or related field Physical Requirements: * On-site position * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 15 pounds at a time. PM22 PI191891860