Technical Support Specialist

Location
Washington, DC
Posted
Oct 01, 2022
Closes
Oct 08, 2022
Ref
232846202210
Function
IT
Hours
Full Time
Job Summary/Company:

A Sparks Group Partner is seeking a Technical Support Specialist to serve as the first line of customer support to end users of network, desktop, and enterprise applications. This position will be mostly onsite. If you are interested in learning more about Sparks Group and the opportunity, please submit your resume today.

Responsibilities:

  • Provide Tier 1 tech support for staff (onsite & remote)
  • Configure hardware (PC's, laptops, mobile devices)
  • Troubleshoot and resolve end user issues in a timely manner; escalate to supervisor as necessary
  • Repair hardware (printers, terminals, replace toner, change cables)
  • Support all Apple devices
  • Provide support for VoIP phone systems and SaaS related applications
  • Maintain accurate inventory records of internal assets
  • Facilitate software and hardware installations
  • Provide training on computer and software use

Qualifications/Background Profile:

  • Bachelor's degree in Computer Science or related field
  • 3+ years of experience in a technology related support environment
  • Experience with hardware deployment, maintenance, and repair
  • Experience working with Microsoft/Microsoft Office products, Apple products, and LAN environments
  • Certifications: CompTIA A+, Network+ is a plus; Apple certification preferred
  • COVID-19 vaccine: must be fully vaccinated to go onsite


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Download the Sparks Group Jobs mobile app from Apple App Store or Google Play .

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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