Design Research Operations Project Lead

Capital One
Plano, Texas
Oct 03, 2022
Oct 06, 2022
Full Time
Plano 7 (31067), United States of America, Plano, Texas

Design Research Operations Project Lead

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We are currently seeking a Design Research Operations Project Lead to join our team. We are passionate about keeping our design and research teams well managed so that they can deliver world-class products that redefine our customers' day-to-day financial activities.

The Design and Research team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connection
  • Assist with the operational side of the design and research process for products and services, from concept to delivery
  • Partnering with design and research leads to coordinate and prioritize project initiatives and resources
  • Maintaining strong working relationships by collaborating with technology, product, and business teams to uncover customer and business needs
  • Responsible for sophisticated full support projects (project planning, recruitment, execution, analysis and closeout) and "Go-to" for knowledge sharing of processes
  • Assist with process improvement opportunities and devising a plan to reduce wastes and automate where necessary
  • Analysis of current functions, requirements gathering, intuitive thinking and stakeholder partnerships at a deeper level; Quality controls for intake through to insights; MBR reporting, etc

Discovery & Delivery
  • Assist with research tool and insights management for researcher and requestors of democratized research
  • Maintaining a well managed and compliant project oversight by:
    • Assist with managing changes to scope, design, and delivery schedules to meet business needs with available resources
    • Coordinate budgets, forecasting and scoping of new research projects
    • Communicating status, issues, and forecasts to stakeholders and ensuring work is aligned to company, organizational, and team imperatives and goals
    • Monitoring and balancing overall project health and team satisfaction

Basic Qualifications

  • At least 4 years of experience with program, project management, and operations

Preferred Qualifications

  • Comfortable with cross-channel experiences
  • Comfortable working with Product and Tech partners
  • Familiarity working with design or operations teams
  • Familiarity with agile principles, project management methodologies and tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).