Senior Manager of UX/UI Designer

Capital One
Plano, Texas
Oct 03, 2022
Oct 06, 2022
Full Time
Locations: TX - Plano, United States of America, Plano, Texas

Senior Manager of UX/UI Designer

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We are currently seeking a Lead UX/UI Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You'll Do:

As a leader and maker, you'll be asked to handle responsibilities, including:

Strategy & Planning
  • Collaborating with technology, product, and business teams to uncover needs, then translating them into simple and impactful solutions and understandable concepts that evolve and enhance the product interface and CX
  • Informing and influencing product strategy and inspiring teams to push the boundaries of what's possible
  • Engaging in portfolio discussions and managing through shifting priorities to provide clear direction and input on product prioritization and early product definition
  • Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, workshops, and user testing etc
  • Takes projects through all phases of design thinking and agile process at superhuman speed

Leading & Developing Teams
  • Building and leading successful teams through career development by mentoring, coaching, and elevating others and enjoys being a people leader
  • Providing day-to-day direction and guidance toward desired solutions and guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
  • Navigating morale, conflict and inclusion within the design team as well as within projects, teams and partner relationships
  • Participate in hiring by reviewing resumes, conducting interviews and attending consensus
  • Able to work together towards one goal, showing respect for each other and positive attitude in fostering great design culture

Discovering & Delivering
  • Driving end-to-end product design by:
    • Framing problems, unearthing insights, and drawing from methodologies/practices/process to answer customer needs
    • Creating user flows, wireframes, journey maps, and interaction models, and/or conceptual work to drive alignment, refine work product and best-in-class design
    • Planning and facilitating co-creation workshops that unite forces and give stakeholders a clear sense of direction, confidence and helps them throughout the design validation process
    • Storytelling through business acumen and presenting to various stakeholders via Google slides
    • Creating and nurturing effective and efficient communication with organization and partners
    • Participating in sprint ceremonies including: huddles, product reviews, planning and grooming
    • Grooming and planning design sprints, supporting effective and efficient working sessions, managing UX/UI deliverables from start to finish with interdisciplinary team of design experts
    • Building on strong team through clear, regular and open communication, working "with" and proactively solving problems
    • Drafting award and recognition submissions and other duties as assigned

Basic Qualifications
  • At least 8 years of UX Design
  • At least 2 years of experience managing direct reports

Preferred Qualifications
  • Experience designing for financial services, ecommerce, native apps and/or end-to-end customer experiences, including digital
  • Experience mentoring colleagues and building department culture
  • Previous writing experience
  • Collaborating effectively with cross-functional teams
  • Familiarity implementing process, change management, and applying service design methodologies to co-create solutions together with stakeholders of all levels
  • Ability to craft/concept experiences via tools such as Figma and have experience working with established/legacy design systems
  • Familiarity with software development processes and core tools; e.g Agile/Sprints/Jira; ideally have worked in a product-centric organization or led/been a member of a squad/pod

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).