At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include:Medical, dental, and vision insurance, available on first working day401(k), eligibility after 30 days of employmentEmployee stock purchase planTuition reimbursementDevelopment opportunities to grow your career with a global companyJob Summary -Supports O customers by managing contract information, researching questions, and resolving complex pricing/rebate issues between the Corporate Contracts/Rebates department, vendors, customers and the Owens & Minor (O) sales force. Reviews and approves customer set-up structures as it relates to contract access. Informs customers of standard price change notification as well as communication and follow-up of expiring contracts. Maintains knowledge of the systems that support these activities and recommends changes to these systems. Works closely with Pricing and Margin Analysts on margin initiatives. Effectively works with all levels of sales and operational management and corporate management. Core Responsibilities -Analyzes and researches complex pricing and rebate issues; accountable for appropriate resolution of rebate denials; if customer/field documentation or involvement is necessary to support rebates claimed, communicates to management as necessary; problem resolution may involve direct communication with the customer and negotiation with vendors; determines appropriate action required and ensures the correct team takes the appropriate action; works within Salesforce to receive, update and close casesPlans and implements contract pricing for customer conversions and existing customer GPO conversions; leads project to compare pricing and track changes during these conversions and ensures that appropriate field and corporate resources are included in the project.Analyzes pricing issues & processes resulting in short-pays and determining appropriate resolution; supports AR on complex pricing audits from customers and/or GPO's for specific customers.Reviews credit/rebill activity to correct overcharges and denied rebates; reviews and approves pass through credits due to contract pricing issues; loads "bill-only" contracts as necessary for credit/rebills; communicates with field Accounts Receivables (AR) to ensure they have information to apply credits to ensure customer does not receive duplicate credit.Analyzes contract audit reports; reviews expiring contract communications from Corporate for possible errors or potential pricing/rebate issues; notifies Customers and Sales Reps as appropriate; keeps Client Engagement Teams (CET) & Client Engagement Center (CEC) management informed as needed; this may include running periodic price-book information for the customer.Proactively resolves replacements of expiring contracts and customer Group Purchasing Organization (GPO)/tier eligibility documentation that could not be resolved by the corporate team; authorizes O waiver of advanced notification as required by manufacturers to meet customer expectations; negotiates and obtains contract pricing from manufacturer to support "bid customers".Through specific customer knowledge and analysis, identifies potential margin opportunities; coordinates with Pricing and Margin team on margin initiatives as required.Communicates status of projects and significant issues to management.Qualifying Experience -Bachelor's Degree preferredBroad knowledge of a discipline in finance or business administrationTwo or more years of relevant experience in contracts and/or pricingPrevious experience in a medical/surgical distribution or manufacturing business preferredExcellent organizational skills including prioritizing multiple projects/demands and working with minimal supervisionAbility to research, analyze, and communicate complex issuesAbility to negotiate directly with customers and vendors for resolution of issuesExcellent written and verbal communication skillsStrong interpersonal skills including the ability to perform in a matrix reporting relationshipIn-depth knowledge of contract and rebate processesExperience with mainframe and PC processing infrastructuresAbility to work with and meet tight deadlinesMay work extended hours on occasion#LI-ST1If you feel this opportunity could be the next step in your career, we encourage you to apply.Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.