Business Systems Analyst I/II/III (Credit Card & Education Lending Technology Solutions)
Job DescriptionYOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you`re passionate about.What`s Important to You Is Important to UsWe`re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.Don`t take our word for it.*Military Times 2021 Best for Vets Employers*WayUp Top 100 Internship Programs*Forbes(R) 2022 The Best Employers for New Grads*Forbes(R) America's Best Employers*Newsweek Top 100 Most Loved Workplaces*Fortune Best Workplaces for Women*Fortune 100 Best Companies to Work For(R)*Computerworld(R) Best Places to Work in ITBasic Purpose To coordinate and conduct moderately complex system analyses through data acquisition and modeling. To Identify, coordinate, document, and implement business requirements by determining solutions that enhance business systems, as well as provides support to business operations and processes under general supervision. To analyze business needs to develop and implement solutions that leverage systems and processes with a moderate degree of latitude. Work with the business to understand their needs, related to information technology and enhance business process by promoting new functionality. Using working knowledge of the organization`s technology infrastructure and specific software applications, assist the business to implement strategic vision through technology.Responsibilities:*Evaluate operational efficiency and effectiveness *Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics *Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder`s needs *Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output *Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions *Identifying business requirements (eg, needs, objectives, functions, features, input and output)*Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc. *Develop, recommend and document adjustments to workflow to streamline processes *Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility *Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards *Involved in cross-organizational task groups concerning new automated systems, products and/or services *Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production *Interact with other ISD staff, business units (end users) in problem resolution efforts *Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified *Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management *Implement new/enhanced products, services and/or operational changes *Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects *Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems *Interpret results of analysis; present recommendations, alternatives and implications *Serve as resource for the resolution of complex and/or unique problems *Lead, guide and mentor less experienced staff*Write requirements and define editorial workflow for business owner projects *Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans*Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure *Ensure preventative, detective, and corrective controls are properly identified and documented *Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions *Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results *Report testing activity including time spent, testing time lost and discrepancies found *Apply and communicate changes and new trends in systems/technology *Represent the business unit in identifying, analyzing and communicating system solutions *Conduct root cause analysis to identify development opportunities and recommend applicable business solutions *Research emerging technologies and recommend solutions that align with business goals*Monitor performance of systems to ensure continued systems efficiency*Collaborate with key partners in development and delivery of solutions *Perform other duties as assignedQualifications - All required unless otherwise noted:*Bachelor`s Degree in a related field, or the equivalent combination of training, education and experience*Experience in problem resolution including determining root cause, scope and scale of issues*Experience in leading collaborative work teams*Experience in leading projects and/or initiatives of small to medium scope*Experience in managing multiple priorities independently and/or in a team environment to achieve goals*Effective research, analytical, and problem solving skills*Effective organizational, planning and time management skills*Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations*Effective skill interpreting and synthesizing large amounts of information*Effective verbal and written communication skills*Advanced word processing and spreadsheet software skills*Effective database and presentation software skills*Effective skill identifying and analyzing business requirements and recommending solutions*Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow*Navy Federal Project Portfolio Management (PPM) knowledge*Navy Federal products, services, programs, policies and procedures*Required - Experience working with vendors. *Desired - certifications: SAFe Agilist, SAFe POPM, PMP, CSM, and/or CSPO* Desired - Excellent problem solving skills. *Desired - Ability to explain technical details to a non-technical audience. *Desired - Experience with data analysis *Desired - Credit Card Servicing or Operational Experience*Desired - Experience working with financial/banking applications Hours: Monday - Friday, 8:00AM - 4:30PM |(Flexible) Occasional overtime and weekends may be required to support project implementations or system outages Location: 820 Follin Lane, Vienna VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602Salary: Level I: $30.00 - $47.00 Per hour Level II: $72,300 - $123,500 Annually Level III: $83,100 - $142,000 AnnuallyNavy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.*Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityCOVID-19 Safety ProtocolsAll employees are expected to follow our COVID-19 safety protocols.DisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Employee ReferralsThis position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.