Help Desk Technician II w/ TS/SCI & Poly

General Dynamics Information Technology
Annapolis, MD
Sep 29, 2022
Oct 03, 2022
Full Time
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on Help Desk Technicians joining our team to support a large infrastructure support effort at Annapolis Junction, MD; San Antonio, TX or Bossier City, LA.The Help Desk Technician duties will include:Answering calls, chats and emails from customersProviding technical support and troubleshooting to network, desktop, and/or systems hardware and softwareProvide excellent customer service to internal and external clientProvide timely updates and closure to client requests and issuesMINIMUM REQUIRED QUALIFICATIONS:Active TS/SCI Clearance Required with PolyHigh school diploma AND 1 year of related experience OR equivalent combination of education and experienceMust have and maintain 8570 Level I certification (A+, Security+ or similar)Technical Support or Customer Service experience is requiredWHAT GDIT CAN OFFER YOU:Multiple shifts available to support 24/7 operation (shift differentials may apply)401K with company matchCustomizable health benefits packagesCollaborative teams of highly motivated critical thinkers and innovatorsInternal mobility team dedicated to helping you own your careerRewards program for high-performing employeesCWIP - IAT level I Compliance:Persons performing in this support role make the CE (Compute Environment) less vulnerable by correcting flaws and implementing IAT (Information Assurance Technical) controls in the hardware or software installed within their operational systems. Persons performing these functions, regardless of their occupational title (eg system administrator, help desk technician, information system technician etc.) are identified as part of the IA (Information Assurance) workforce and must be able to support requirements to recognize potential security violations, take appropriate action to report the incident as required by regulations, and mitigate any adverse impact in accordance with policy. (Reference: Policy 6-34) for Cyber Workforce Improvement Plan (CWIP).#Greenway#JET#cjpost#GDITAlumniCampaign