Help Desk System Specialist

MC Dean, Inc.
Annapolis Junction, MD
Sep 29, 2022
Oct 03, 2022
Full Time
Help Desk System Specialist ID 8289 Location Annapolis Junction, MD Apply Now ( Position Summary As part of a multidisciplinary team, you will interact with our customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues. General responsibilities and activities include but are not limited to: Performing daily systems analysis and proactive preventative maintenance to ensure system health. Obtaining, analyzing, and interpreting trouble tickets to determine the appropriate approach and solutions to resolve the reported issue, weather it may be software, hardware, component, or a combination of issues. Working with and/or dispatching technicians and testing systems to ensure proper trouble resolution in accordance with the system standards. Documenting test procedures and results. Helping define and create system level access management in accordance with the customer's standards. Creating user accounts and maintaining and safeguarding user permission groups. Helping to develop and provide training for system users and customers. Position / Candidate Requirements Security Clearance: Active TS/SCI w/Polygraph Required Education and Relevant Experience: High School Diploma or a GED and 6+ Years of Configuration Management Experience or Associate's Degree and 4+ Years of Configuration Management Experience Required Experience: A technical or business education or background supporting a federal government client in a highly secure and sensitive environment. Help Desk Support Functions with a Combination of Phone and Desktop Support is required. Must be able to obtain vendor Professional Certification. Strong Oral and written communication skills are essential. Demonstrated background working with multidisciplinary teams. Demonstrated time management and organization skills to meet deadlines and quality objectives. Desired Experience: Experience administering LENEL systems. Experience in badge office operations. Abilities Exposure to computer screens for an extended period of time. Sitting for extended periods of time. Reach by extending hands or arms in any direction. Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. Listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Identify and understand the speech of another person. #CJ #ZR Applicants for this position may be required to prove that they have received the COVID-19 vaccine or demonstrate that they have a valid religious or medical reason not to be vaccinated. EOE Minorities/Females/Protected Veterans/Disabled VEVRAA Contractor