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IT Support Specialist I

Nana Regional Corporation
Herndon, VA
Closing date
Oct 3, 2022

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IT Support Specialist IDescriptionAkima is a global enterprise with more than 8,000 employees, delivering agile solutions to the federal government in the core areas of facilities, maintenance, and repair; information technology; logistics; protective services; systems engineering; mission support; furniture, fixtures & equipment (FF); and construction. As a subsidiary of NANA, an Alaska Native Corporation owned by more than 14,000 Inupiat shareholders, Akima's core mission is to enable superior outcomes for our customers' missions while simultaneously creating a long-lived asset for NANA consistent with our Inupiat values. In 2021, Akima ranked #28 on Washington Technology's Top 100 List and #63 on Bloomberg Government's BGOV200 List of top federal contractors. To learn more about Akima, visit .Summary:We are seeking an IT Support Specialist I (Help Desk Technician) at our corporate office in Herndon, VA. This is an entry level position. The position will provide the timely delivery of high-quality Level 1 services & support to all internal and external clients.Responsibilities:Provide laptop and desktop PC support for on- and off-site users with equipment running Windows 10 operating systems and Office 365 applications.Answering phone requests and assisting users with requests for password resets or general questions.Creating helpdesk request for escalation to Tier II and Tier III technicians.Provide exceptional customer service and Helpdesk support via phone, email, and in person for end users of equipment and application described above, including support of various in-house and COTS applications.Assist with password resets as needed for user accounts and timekeeping through ticketing system.Identify and escalate more complex problem reports or service requests to next tier of support as appropriate.Complete work order tickets, including ticket creation at the time of initial problem report/service request.Aid with the relocation and implementation of user IT equipment.Aid with relocation for workstation cabling to facilitate office relocations.Meet service request SLAs and project timelines.Provide support for other company issued equipment such as cell phones, tablets, etc.Assist with maintaining equipment inventory.Maintain awareness of new and emerging technologies and products provided by IT.QualificationsMinimum Qualifications:Must be a US Citizen with the ability to obtain and maintain a US Government Clearance.High school diploma with at least one (1) year of IT-related support experienceGeneral experience in areas of end-user support and maintenance of PC hardware and software in a Windows environment.Previous customer service experience preferred.Must have high-energy work ethic and be available to work non-standard hours.Comfortable with desk side support.Must be a team player.Must be organized, have attention to detail, and be able to prioritize and multi-task effectively.Ability to work under pressure.Excellent oral and written communications skills.General knowledge of Windows 10 operating system as well as Microsoft Office 365 Suite.Ability to work with end users with varying levels of technical experience.Excellent decision making and problem-solving skills.Available for periodic on-call and after-hours support including weekends once sufficiently trained.Ability to work independently with general supervision.The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.This is not intended to be a complete list of all duties, responsibilities, and skills required.Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053.Reasonable accommodation requests are considered on a case-by-case basis.The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.Please do not use the dedicated email or phone number above to inquire on the status of your job application.In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.Job: Information TechnologyPrimary Location: US-VA-HerndonShift: Day JobReq ID: AKI04768

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