IT Support Specialist II

Nana Regional Corporation
Herndon, VA
Sep 29, 2022
Oct 03, 2022
Full Time
IT Support Specialist IIDescriptionAkima is a global enterprise with more than 8,000 employees, delivering agile solutions to the federal government in the core areas of facilities, maintenance, and repair; information technology; logistics; protective services; systems engineering; mission support; furniture, fixtures & equipment (FF); and construction. As a subsidiary of NANA, an Alaska Native Corporation owned by more than 14,000 Inupiat shareholders, Akima's core mission is to enable superior outcomes for our customers' missions while simultaneously creating a long-lived asset for NANA consistent with our Inupiat values. In 2021, Akima ranked #28 on Washington Technology's Top 100 List and #63 on Bloomberg Government's BGOV200 List of top federal contractors. To learn more about Akima, visit .Summary:We are seeking an ITSupport Specialist II to join our corporate team in Herndon, VA. The position will provide the timely delivery of high-quality Level 1 and Level 2 services & support to all internal and external clients.Responsibilities:Provide laptop and desktop PC support for on- and off-site users with equipment running Windows 10 operating systems and Office 365 Applications integrated with Active Directory.Provide exceptional customer service and Helpdesk support via phone, email and in person for end users of equipment and applications described above, including support of various in-house and COTS applications.Competent with PC system image creation, and profile set up for new users as well as maintenance and troubleshooting supporting for our existing work force.Install, troubleshoot, and test computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, and accessories.Diagnosis and resolution of all PC support issues including but not limited to hardware failures, operating system errors, software compatibility issues, and network connectivity.User account and email creation utilizing Active Directory and Microsoft Exchange.Identify and escalate complex problem reports or service requests to next tier of support as appropriate.Complete work order tickets utilizing Service Desk Plus tracking software platform, including ticket creation at the time of initial problem report/service request, status documentation of open work orders, and proactively informing users of progress.Provide conference room support including but not limited to troubleshooting A/V equipment, assisting initial setup for meetings utilizing Teams.Provide printer troubleshooting and installation support.Aid with the relocation and implementation of user IT equipment.Meet service request SLAs and project timelines.Work with other team members to ensure the timely completion of complex issues.Maintain awareness of new and emerging technologies and products provided by IT.QualificationsMinimum Qualifications:Must be a US Citizen with the ability to obtain and maintain a US Government Clearance.High School Diploma, with three(3) or more years of professional experience in the areas of end-user support, and maintenance of PC hardware and software in a Windows environment.Available for periodic on-call and after-hours support including holidays and weekends.Strong working knowledge of Windows 10 operating system.Proficiency with both using and maintaining Office 365 suites.Firm understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment.Must have excellent customer service and communication skills.Must have high-energy work ethic and be available to work non-standard hours.Must be organized, have attention to detail, and be able to prioritize and multi-task effectively.Ability to work under pressure, and with end users with varying levels of technical experience.Excellent decision making and problem-solving skills.Ability to work independently with general supervision.Desired Qualifications:Associates or Bachelor's degree in IT related field or equivalent work experience.CompTIA A , Network , or similar IT certificationsWorking knowledge of SCCM software management infrastructures.Manufacturer Hardware certifications are a plus (eg Dell Laptop and Desktop, etc.).The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.This is not intended to be a complete list of all duties, responsibilities, and skills required.Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053.Reasonable accommodation requests are considered on a case-by-case basis.The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.Please do not use the dedicated email or phone number above to inquire on the status of your job application.In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.Job: Information TechnologyPrimary Location: US-VA-HerndonShift: Day JobReq ID: AKI04767