Description Opportunities for a Customer Service Representative!Further your skills as a Customer Service Representative in the expanding Local Government industry through this exciting opportunity at Robert Half. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. Expect this role to exist within a dynamic and fast-paced working environment. This could be the Baltimore, Maryland Customer Service Representative position you're looking for, if you're available for a short-term contract / temporary engagement.Your responsibilities- Contribute accurate, friendly customer service in a timely fashion- By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers- Field and send written business correspondence- Manage incoming telephone calls Requirements - Less than one year of experience is acceptable- Demonstrated talents in communicating and interacting with clients/customers, both internal and external- Proven experience going the extra mile to solve complex customer inquiries via extensive research- A consistently positive approach to your work that is rooted in a businesslike professionalism- Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity- Excellent communication and organizational skills- Open Enrollment experience desired- Assist Customers experience preferred- Strong familiarity with Call Center Customer Service- Excellent customer service and office administrative skills- Basic knowledge in computer software programs and office equipment - Solid understanding of Customer Relationship Management (CRM) systems, eg ACT!, Illustrator, Highrise, and InsightlyIf you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today! -Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for US job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. (C) 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .