Veterans Preferred - Field Service Technician
Military Veterans are Encouraged to Apply. Company Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home. We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters. Department Overview Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. Job Description Responsibilities include the optimization and support of complex communication systems. Provide technical support of specialized systems and product applications including troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. Maintain, optimize, test, and document complex communications systems. Provide weekly reports of activities and accomplishments. Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues. Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues Continuous training in the latest technologies and troubleshooting techniques Team with engineering, project management, and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations Specific Knowledge/Skills Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN), must be proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges. Must have knowledge of RF systems, such as transmitters, receivers, and antenna networks Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access Must have strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision Must be able to solve customer problems quickly during stressful situations Candidate Requirements 2 year associate's in electronics or IT preferred Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred. 2+ years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service Experience with one or more of the following: LMR, RF systems, RF interfaces, wired/wireless communication systems or networking equipment Must be able to obtain background clearance as required by government customer. Legal authorization to work in the US indefinitely is required. Employer work permit sponsorship is not available for this position This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. #LI-CC1 Basic Requirements 2+ years of Field Service experience with one or more of the following: LMR, IT, Radio, RF Systems, Wired/Wireless Communication Systems or Networking Equipment. Vaccine Requirement Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements. Travel Requirements 10-25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our US Benefitsinclude: Incentive Bonus Plans Medical, Dental, VisionbenefitseffectiveDay 1 401K with Company Match and Day 1 vesting 9 Paid Holidays GenerousPaidTime Off Packages Employee Stock Purchase Plan PaidParental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.