About Us Delta Hotels Baltimore Hunt Valley is rich in history and classic sophistication. Situated on 17-acres, our campus-like environment offers a tranquil escape in the county of Baltimore. This property provides a great work environment where we embrace work-life balance, growth, and excitement. There is something new to learn and see every day. Come join our team! The Guest Service Agent will report to the Front Office Manager. Essential job functions include but are not limited to: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Perform other reasonable job duties as requested. WHAT WE OFFER Paid Recognition programs Incentives to earn extra $$ Year-round employment Opportunity for advancement and growth Training and Tuition assistance Part Time Benefits medical, dental, vision, 401k and vacation hours Full Time Benefits medical, dental, vision, life insurance, 401k, short & long term disability, personal time, holiday pay, vacation hours and more Marriott hotel and food discounts Crescent Hotel discounts Crescent is one of the top-ranking hotel management companies in North America Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities At Crescent Hotels & Resorts, we create a great place to work where associates at all levels of our organization are respected for their differences, like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about diversity, race, equity and inclusion. Previous front desk experience preferred but not required. APPLY TODAY! QUESTIONS? Contact Human Resources at 410- - . Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)