Room Attendant - Hotel Indigo Old Town

Employer
InterContinental Hotels Group
Location
Alexandria, VA
Posted
Sep 28, 2022
Closes
Oct 03, 2022
Ref
670019759
Function
Accountant, IT
Hours
Full Time
A little curiosity can take you anywhere. So, at Hotel Indigo , we do more than satisfy our guest's curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Where every day brings new discoveries, fresh experiences, and unexpected ideas. And just like our hotels, no two colleagues are the same. So we're curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo hotels, we're excited to meet spirited characters who can delight the most curious guests. At Hotel Indigo we deliver inspired service. In all we do, we are vibrant, curious and original. Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. Be original by building connections with our guests and being imaginative to create memorable experiences. Each Hotel Indigo property is uniquely designed to reflect the culture, character and history of the surrounding neighborhood. Nestled on the shores of one of the busiest ports in America, Hotel Indigo Old Town Alexandria is a charming enclave of colonial treasures and historic waterfront architecture. Between Old Town's iconic cobblestones to the north and the Potomac's storied banks to the east, our boutique hotel showcases the neighborhood's dynamic allure. Traces of Alexandria's colonial past are evident throughout the hotel, but the story got subterranean when crews unearthed a 50-foot vessel during construction. According to archaeologists, the ship was abandoned in the late 18th century and served as a crucial part of the process responsible for extending the waterfront. Right now, we're looking for a Room Attendant - to make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day - creating a haven for them to escape and relax in or get a bit of last minute work done. We'll need a little flexibility with your time so we can serve our guests the best we can. DUTIES AND RESPONSIBILITIES * Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures. * Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping. * Promote teamwork and quality service through daily communication and coordination with other departments. * May assist with other duties as assigned. * May regularly assist with deep cleaning projects. * Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc. * Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. * Ensure necessary chemicals are used in the correct amounts and that appropriate items are recycled. * Report, turn in, and/or log all lost and found items according to established procedures. * Report to supervisor needed repairs or unsafe conditions. QUALIFICATIONS AND REQUIREMENTS Minimum: Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred. This job requires ability to perform the following: * Carrying or lifting items weighing up to 75 pounds and pushing and or pulling approximately 400 pounds * Frequently standing up and moving about the work area * Frequently handling objects and equipment to maintain the facility * Frequently bending, stooping, and kneeling * Frequently working in areas of high temperatures around heavy equipment Other: * Communication skills are utilized a significant amount of time when interacting with guests and employees. * Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities. * May be required to work nights, weekends, and/or holidays. Required to consistently wear appropriate safety gear ie back braces, safety shoes, gloves and protective eyewear. We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work. Not Applicable for Colorado Applicants