Concierge / Customer Service Reception

Tranquillity at Fredericktowne
Frederick, MD
Sep 29, 2022
Oct 03, 2022
Customer Service
Full Time
A$ A' "A' ?A$ -A cents € sA' :A' Welcome to Tranquillity at Fredericktowne located in Frederick, MD.A' Our beautiful complexA' is surrounded by lush meadowlands and offers beautiful views of the stunning Catoctin and Sugarloaf Mountains. It's more than our setting that makes ourA' assisted livingA' community so attractive. Our professional associates are focused on providing you with the very best personalized care to ensure that you're always comfortable and at ease.Overview:Hiring Immediately - Full & Part Time Customer Service / Concierge / ReceptionistA' As the first point of contact at the community for our customers through telephone or in-person interactions, the Concierge provides exemplary customer service in a friendly and professional manner.A' Check out our perks!Easily Access Your Schedule: View your schedule, pick-up shifts & request time off anytime, anywhere from the OnShift mobile app. A' Earn Rewards: Track your progress and earn award points for clocking in & out on time, answering surveys and for other contributions in the community. Provide Feedback: Answer short community surveys and provide feedback about your day - all from your mobile phone. Access Funds: Access your earned, but unpaid wages before payday for just a small transaction fee. A' A' Responsibilities:Proactively assist residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.Monitor entry area for visitors and guests, greet and directs as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assists with residents who request assistance with mailing letters and packages.Manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.Promote and encourage residents to participate in activities.Follow and communicate company policies and procedures.Qualifications:Compassion for and desire to work with seniors!Ability to communicate effectively with residents, families, staff, vendors, and the general public.Strong organizational and follow-up skills, and the ability to manage multiple priorities.Knowledge of word processing, spreadsheets, and email functions.Must be able to pass a criminal background and drug screens.Apply TODAY for this exciting Concierge opportunity!