OVERALL PURPOSE OF POSITION:The purpose of this position is to provide support for critical business functions through the development, implementation, and maintenance of USAC's content management systems. Plan for and perform enhancements and configuration changes, including upgrades to new versions. Provide assistance to customers in the usage of the systems, and coordinate external vendor support.ESSENTIAL DUTIES:The position's essential duties include the following:LexisNexis Concordance and Law PreDiscovery software Administration and Development (including complete fluency with Concordance Programming Language), or related advanced search and review platform.Design and execution of substantive relevancy queries, and substantive legal data analysis.Load data into Concordance by building databases for standard load data; identify non-standard data for correction or processing.Use Microsoft Outlook, Microsoft Access, and Microsoft Excel at an advanced level in relation with legal tools. Troubleshoot software and hardware problems for the tools maintained by legal unit.Write text parsing programs to transform non-standard load files into valid delimited and/or XML load files.Write appropriate documentation describing process for use by colleagues and end user clients.Communicate well with end users in a support role to explain process and suggest solutions.Provide eDiscovery training to staff and legal teams.Develop an organized approach to duties, including plans, schedules, and assessment of risks and reporting out on the progress of efforts.Follow Change Control format and proceduresAssess risks and report issues related to operationsCollaborate with other IT staff and users as needed for cross-unit or enterprise-wide initiativesResolve and record incident resolution in tracking systemPerform other duties as assigned.TECHNICAL EXPERIENCE:LexisNexis Concordance or similar platform 6 years Concordance Programming Language (CPL) 4 yearsMicrosoft Outlook, Access, Excel 8 years Experience writing documentation 4 yearsExperience training end users 4 yearsExperience building Concordance databases 4 yearsExperience troubleshooting eDiscovery tools 4 yearsThe following skills are desired:Full text OCR software, multiple email programs including Microsoft Outlook, and Microsoft Access, Microsoft Excel and Adobe Acrobat.MS SQL as DeveloperExperience training end users and administrators in LexisNexis Concordance, Clearwell, Relativity, or other advanced search and review platform designed for precise data review and culling for production in litigation or investigations.Knowledge of "Bates" numbering systems, Boolean logic/Boolean algebra, DeMorgan's laws, truth tables, set theory, and technology assisted review theories such as algorithmic or iterative learning.The following skills are required:Analytical and problem solving skills; Ability to develop solutions to problemsAbility to conduct design reviews, code reviews and technical assessmentDeveloping and/or creating new or more effective ideas, approaches, etc.Developing and formulating short-range plans/decisionsPreparing and delivering information in a concise, professionally written formatPreparing and presenting information to staff in formal settingsWorking in teams, task forces, etc.Directing/coordination work among teams, groups, etc.Developing and maintaining positive customer rapportOrganizational skillsBasic understanding of Lean and Agile conceptsConflict resolution and negotiation skillsExcellent interpersonal and communication skillsEmotionally stable and works well in stressful situationsScheduled Weekly Hours: 40Location Washington DC (Metro Center) / HybridTotal Rewards at HyerTek:Our benefits package for all US-based employees includes various medical plan options, some with Health Savings Accounts/Flex Spending Accounts, dental plan options, a vision plan, and a 401k plan. To encourage work/life balance, HyerTek offers employees full flex work weeks where possible. Various paid time off plans are offered including vacation, sick and personal, holidays, paid parental, military, bereavement, and jury duty leave. Employees can protect their income with optional offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.HyerTek is an EEO employer.