The Financial Services Associate - Float provides Legendary Customer Service while offering financial advice and selling TD Bank products and services to new and existing Customers. Looks for every opportunity to deepen Customer relationships by asking probing questions and offering appropriate additional products and services. Responsible to have knowledge of and sell the wide variety of products and services, including loan and mortgage products. This role will contribute to the growth of the business by developing and deepening new and existing Customer relationships and will be responsible for meeting and exceeding specific, individual and team-based business goals. Responsible for the entire service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requests. Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store Conducts needs-based conversations and offers financial solutions to meet our Customers' needs Makes quality referrals to appropriate partners Responsible for meeting individual performance metrics Responsible for making sound decisions and timely problem resolution Proactively reaches out to Customers to deepen relationships through needs-based conversations Performs a broad range of tasks of varying complexity and scope Conducts loan interviews, accepts loan applications, and conducts loan closings Trains less experienced team members Participates in opening and closing Store procedures Inclusiveness: At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at @td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. State: District of Columbia City: Washington Work Location: 1489 P Street, Northwest Business Line: TD Bank AMCB Job Category - Primary: Retail Banking - Financial Services Job Category(s): Retail Banking - Financial Services State (Primary): District of Columbia City (Primary): Washington Job Family: Retail Sales & Service Time Type: Full Time Employment Type: Regular