Fall 2022 IT Helpdesk Intern-Paid internship

Center on Budget and Policy Priorities
Washington, DC
Sep 30, 2022
Oct 04, 2022
Full Time
The Center on Budget and Policy Priorities is a high-caliber strategic policy institute that informs and shapes public policies to reduce poverty, promote equity, and build opportunity. It has a national reputation for conducting rigorous research and analysis, developing evidence-based policy ideas and strategies, shaping a broad array of policy debates at the federal and state levels, and influencing policy outcomes on a range of critical issues. It focuses on improving the lives of people with low or moderate incomes and examines how policies affect particular groups, including Black, Indigenous, and other people of color, immigrants, people with disabilities, and LGBTQ people. The Center is known for its unique capacity to blend rigorous, timely analysis with effective communications that enable policymakers and the media to make use of its work. The Center on Budget and Policy Priorities seeks an intern to join its information technology (IT) department. The intern will gain hands on experience providing maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT help desk. This is a great opportunity to shadow senior IT staff and experience some of the latest technology in production. The Center operates Cisco Internetwork Operating System (IOS), Windows, macOS, Android, and IOS-based systems and supports on-premise and remote users. Responsibilities: Monitor and respond quickly and effectively to requests received through the IT help desk Use and maintain the help desk tracking software and report issues to the Service Desk for escalation Troubleshoot minor equipment malfunctions and correct them as directed by computer operation manuals or supervisor Install, test, and configure new workstations, peripheral equipment, and software Maintain inventory of all equipment, software, and software licenses as well as document internal procedures Assist in managing PC setup and deployment for new employees using standard hardware, images, and software Perform timely workstation hardware and software upgrades as required Basic Requirements: Undergraduate or recent graduate with an associate's or bachelor's degree in Computer Science or Computer Information Systems program Excellent written and verbal communication skills Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds Ability to lift equipment that may weigh up to 40 pounds Must be punctual and reliable Successful interns will have a commitment to the Center's mission to improve the well-being of low- and moderate-income people and advance racial equity. To expand the diversity of voices that speak with authority in federal and state policy debates, the Center's internship program identifies highly motivated candidates -particularly those with experience with communities that are underrepresented in policy debates - with a demonstrated interest in working on public policies that affect low-income and diverse communities and have implications for racial equity. International students are welcome to apply. The Center does not provide financial sponsorship for visas or work permits. You must have documentation of work authorization for the United States AND a US Social Security number to be employed by the Center. Application Deadline: applications will be reviewed on a rolling basis and the posting will close when the position is filled Fall 2022 Internship Start Date: September 2022 Internship End Date: December 9, 2022 (Interns are eligible up to two semesters) Work Hours: the IT Intern should be available between 24-32 hours per week to work on site in our Washington, DC office Monday through Thursday during core business hours. Work schedules can be flexed to accommodate classwork and other school commitments. Compensation: Undergraduate students receive $15.20 per hour Students with a bachelor's degree receive $16.20 per hour Graduate students receive $17.20 per hour Required application materials: Cover letter (Please include a discussion of what draws you to the mission of the Center and the work of the team to which you're applying.) Rsum Only complete applications submitted electronically through our system will be considered. Once you submit your application, you will receive an electronic confirmation. Applications submitted by mail or email will not be accepted. Visit https://www.cbpp.org/careers/intern for more information about the Center's internship program. No phone calls, please. If you have read all of the information on the website about internships at the Center on Budget and Policy Priorities and still have an inquiry about the application process, please email internshipcbpp.org. The Center on Budget and Policy Priorities is an Equal Opportunity Employer that values and welcomes diversity in the workplace and strongly encourages all qualified persons to apply regardless of race, color, age, sex, marital status, sexual orientation, gender identity, gender expression, genetic information, credit information, pregnancy or parental status, family responsibilities, personal appearance, creed, military or veteran status, religion, ancestry or national origin, union activities, disability, or other status protected by applicable law.

Similar jobs